Mitel

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ARO launched the UK’s first independent Mitel unified communications platform more than 10 years ago, and our insight, experience and expertise have earned us Mitel Gold Partner status. 

Flexibility and control

When we deploy business communications solutions by Mitel, communication and collaboration happen, seamlessly and invisibly, without anyone having to think about it. No servers to house, no software to install; no valuable time spent onboarding new users, updating devices or configuring new services. You tell us what you want to achieve and we make it happen.

Your solution can be hosted and managed in ARO’s enterprise grade data centres, or in the public cloud accessed via a secure private network. With on-demand access to our fully accredited, highly experienced engineering, training and support teams, users can be up and running with the latest remote working, collaboration and CX applications quickly and easily. And you can add new users or services as the need arises.

Communication that works

Mitel business communications platform is compatible with any device and includes full PBX features and native Mitel collaboration tools such as chat, video conferencing, and file sharing. Fully integrated omnichannel Mitel contact centre functions are enhanced by AI-powered tools to drive efficiency and enable data and performance insights. Integrations with back-office cloud solutions such as CRM and ERP extend the efficiency gains into operations throughout the business.

You can even use your existing Mitel telecommunications phone and integration resources, which is good news for customers currently on Mitel Flex or other onsite systems.

We leverage Mitel’s market-leading platform to deliver bespoke communication and collaboration solutions as a fully managed service. This gives your teams the tools they need to drive business growth, quickly and seamlessly, in a single, affordable solution, with no upfront investment. 

ARO is a Mitel Gold Partner (logo)

MiCloud Flex provides enterprise ready security

MiCloud Flex gives you 99.999% SLA performance, with enterprise-ready security, reliability, and flexibility. With 1 million+ UCaaS subscribers, it’s your platform for productive communications – anywhere, anytime. We can ensure it wraps around workflows and business processes, with customisation and rock-solid features.

We work with you to understand, configure and support your business, as we’ve done for many multi-nationals over the past 25+ years.

We were the first to launch an independent Mitel UCaaS platform over 10 years ago, and our insight, experience and expertise continues today, reflected in our Mitel Gold Partner status. This gives you on-demand, fully accredited and highly experienced in-house engineering, training and support teams. With hands-on consultancy and capability to support large, complex, multi-national, multi-site projects. Whether that be pure cloud, on-premise or hybrid.

Our team of technical architects will design the whole system for you and ensure interoperability with any existing platforms. Once implemented, our service team will deliver your required levels of support, to keep your mission-critical infrastructure performing to plan.

  • Mitel: 70+ million users in 100+ countries
  • Mitel Gold Partner status
  • Reliability. Five Nines/99.999% for core voice availability

Utilising Mitel products, we provide purpose-built solutions for your business to collaborate, communicate, and stay productive. We specialise in doing this for complex organisations in particular. Environments where workforces may be becoming more distributed, making business continuity more challenging (and crucial). So while Mitel is the core of the solution, you will always get customised consultancy from us. Based on our experience of what works, with expertise you only get from a Gold status partner.

Mitel’s business communication platform is a suite of unified communications solutions designed to enhance communication and collaboration within organisations. The fully integrated omnichannel Mitel contact centre functions are enhanced by AI-powered tools to drive efficiency and enable data and performance insights.

Mitel’s business communications platform includes full PBX features and native Mitel collaboration tools such as chat, video conferencing, and file sharing.

MiVoice Business is Mitel’s unified communications, collaboration, and customer experience solution designed for medium to large enterprises. It integrates voice, messaging, and collaboration tools into a single platform, giving the choice and deployment flexibility demanded by today’s UC customer.

Mitel’s subscription product is a subscription-based pricing model for their communication and collaboration solutions. Instead of a traditional capital expenditure (CapEx) model where businesses purchase and own the software and hardware, a subscription model involves paying a recurring fee for access to Mitel’s services. This can offer flexibility, scalability, and potential cost savings for organisations, as they only pay for the services they use and can easily scale up or down based on their needs.

MiContact Centre Business is Mitel’s enterprise-grade, omnichannel customer experience management platform. MiContact provides tools to manage and optimise customer interactions, ensuring efficient and effective communication between agents and customers. It does this through built-in features like workflow designer, speech IVR, AI-powered chatbots, quality management, interaction recording, agent assist, workforce management, historical reporting, and real-time dashboards.

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