Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
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Microsoft Teams Telephony Services
Empower your workforce with Microsoft Teams Telephony solutions – the all-in-one communication solution for voice calling, video conferencing, messaging, and document sharing.
Microsoft Teams Phone Systems
ARO’s Microsoft Teams Telephony services enable businesses to turn Teams into a complete, cloud-based communications platform. By deploying and optimising the Microsoft Teams Phone System, we help you replace traditional private telephone networks with a unified solution for calling, meetings, and messaging. Enjoy secure calling on any device, simplified management, and a scalable setup that supports modern hybrid working.
Why Add Voice Calling to Microsoft Teams?
Integrating telephony into your Microsoft Teams platform enhances productivity, reduces costs, and unifies communication tools into a single interface. The VoIP-powered Microsoft Teams Phone System allows your employees to make and receive calls from any device and location, fostering collaboration across your organisation. Some of its key benefits include:
- Unified Communication: Consolidate calling, conferencing, and messaging into one seamless platform.
- Enhanced Flexibility: Enable communication from anywhere with an internet connection.
- Cost-Efficiency: Reduce expenses by transitioning from traditional PSTN systems to a cloud-based solution.
Teams Voice Solutions with ARO
ARO has been at the forefront of providing Teams Voice solutions to UK businesses for over 15 years. Our brochure explains how we leverage our in-house Microsoft-accredited Direct Routing Platform to create bespoke communication solutions for organisations of all sizes and complexities. Whether you need Direct Routing or a complete Microsoft Teams environment, ARO ensures seamless integration and a unified experience.
Download brochure
Key Features of Microsoft Teams Telephony Services
Unlock the full potential of your communication platform with ARO’s expertly delivered Microsoft Teams Telephony solutions. By optimising your Microsoft Teams Phone System, we ensure seamless calling, simplified management, and a fully integrated collaboration experience.
Below are the key features:
- Comprehensive Telephony Options: Configure call routing, voicemail, call forwarding, and interactive voice response (IVR) to suit your needs.
- System Integration: Link Microsoft Teams with your 365 suite and CRM systems for a cohesive communication and collaboration ecosystem.
- Secure Communications: Implement encryption and authentication to ensure compliance and safeguard sensitive information.
- Flexible and Scalable: Easily adjust calling plans, add or remove users, and extend features as your business evolves.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Benefits of Microsoft Teams Telephony Services
Maximise your organisation’s productivity with ARO’s Microsoft Teams telephony solutions. Enjoy effortless collaboration, cost savings, and flexibility that support hybrid and remote workforces.
Here are the key benefits:
Eliminate Silos, Enhance Collaboration: Unified communication platforms simplify cross-departmental collaboration, accelerating decision-making and improving teamwork.
Reduce Costs, Simplify Maintenance: Switching to VoIP-based telephony lowers call expenses and eliminates the upkeep required for traditional phone lines.
Support Hybrid and Remote Workforces: With cloud telephony integrated into Teams, employees can communicate from anywhere, adapting to diverse working environments.
Seamless Scalability: Easily adapt to changing business needs with flexible calling plans and feature upgrades that grow with your organisation.
All Collaboration Professional Services
Our professional services deliver deep expertise, empowering your organisation with sustainable competitive advantages by combining world-class technologies with first-class service. ARO’s certified experts specialise in optimising collaboration platforms like Microsoft Teams, ensuring seamless integration, enhanced productivity, and secure communication.
From planning and implementation to ongoing support, our tailored solutions help you unlock the full potential of your collaborative technologies whilst strengthening efficiency and security.
Why Choose ARO for Professional Collaboration Services?
01
Support from Dedicated Cloud Experts
Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.
02
An Experienced IT Support Provider
We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.
03
Accredited Microsoft Solutions Partner
We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.
04
Tailored IT Support Solutions
We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.
05
Seamless Onboarding and Business Continuity
Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectivesfrom day one.
06
Security and Compliance
ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.
Supporting Various Industries with Collaboration Services
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Microsoft Teams Telephony FAQs
01What is Microsoft Teams Telephony?
Microsoft Teams Telephony integrates voice calling capabilities into the Teams platform, allowing users to make and receive calls, host audio conferences, and manage telephony needs from within the app. It streamlines comms and enhances productivity for modern workplaces.
02How does Teams Telephony improve communication?
By unifying voice calls, video conferencing, messaging, and document sharing in one platform, Microsoft Teams Telephony solutions eliminate the need for multiple apps, reduces communication delays, and boosts team efficiency. It also enables real-time collaboration.
03Is Microsoft Teams telephony a VoIP service?
Yes, Microsoft Teams Telephony is powered by VoIP technology, which uses the internet to transmit voice communications. This allows calls to be made across desktops, mobile devices, and conference rooms. It also securely supports both remote and hybrid working environments.
04What are the benefits of VoIP over traditional phone systems?
With a Microsoft Teams Phone System, businesses can reduce call costs, minimize maintenance, and scale their telephony setup with ease. It also provides advanced features like call routing, auto-attendants, voicemail, and analytics, all integrated into Microsoft Teams.
05Can Microsoft Teams Telephony integrate with other business tools?
Yes, Microsoft Teams Telephony integrates seamlessly with Microsoft 365 apps, CRM systems, and other business tools. This centralises communication, streamlines workflows, and lets users manage calls, meetings, and customer interactions from one platform.
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