Cloud Telephony Solutions

Modernise your communication network with ARO’s cloud telephony solutions. Unify call management and messaging into a single interface while enjoying scalability, cost efficiency, and seamless integration.

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Unlock the power of cloud telephony solutions with ARO and modernise the way your business communicates. Our cloud-based phone systems streamline calls, messaging, and collaboration, reduce costs, and scale effortlessly as your organisation grows. Whether you need a reliable business cloud phone system or a trusted cloud telephony provider, we deliver effective comms and secure hosted phone solutions for teams of any size.

The shift to cloud telephony is no longer optional, with the PSTN and ISDN switch-off approaching in December 2025. As a leading cloud telephony provider, ARO simplifies this transition, helping businesses modernise their voice communications. By leveraging VoIP technology, we streamline communication workflows, cut call costs, and enable future scalability. 

Our solutions align with your business goals, integrating seamlessly with your existing cloud systems and CRM platforms. At ARO, our business cloud phone system solutions include:

  • Customised Migration Plans: Designed to match your productivity and collaboration needs.
  • Extensive Integration Options: Combine telephony with cloud applications for better data sharing and workflow efficiency.
  • Future-Ready Solutions: Scalable, flexible telephony designed to evolve with your business.
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Managed support. Only Better.

Customer satisfaction is an important KPI for our business and these statistics show how we performed in July 2026.

Case Studies
99%

Customer Satisfaction

95%

Incident Resolution SLA

98%

Incident Response SLA

99%

Resolved within 5 days

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ARO’s cloud telephony solutions offer a range of powerful features designed to modernise your business communications. From seamless migration to unified collaboration, these business cloud phone systems ensure your organisation stays connected, efficient, and scalable.

Below are some of the key features:

  • Seamless Migration: Minimise disruption with expertly managed transitions from legacy systems to cloud telephony.
  • Unified Communication: Bring voice, messaging, and collaboration tools into one centralised platform.
  • CRM Integration: Enhance efficiency with simplified data sharing between your phone system and CRM tools.
  • Scalability: Quickly adjust your telephony capabilities as your business grows.
  • Access to Leading Vendors: Gain the benefits of GammaWildix, and Mitel systems through our gold and platinum partnerships.
  • Cost Efficiency: Enjoy lower ongoing call costs and no upfront hardware expenses.

Experience the advantages of switching to a modern cloud-based phone system. ARO’s cloud telephony solutions streamline communication, reduce costs, and empower your teams to collaborate more efficiently, whether in the office or remotely.

Some key benefits include:

  • Seamless Communication: Unify calls, messaging, and collaboration tools in one platform to boost productivity.
  • Scalable for Growth: Easily add or remove users and features as your business evolves.
  • Cost Efficiency: Reduce call costs and eliminate the need for expensive on-premise hardware.
  • Remote and Hybrid Ready: Support teams working from anywhere with reliable cloud connectivity.
  • Trusted Cloud Telephony Provider: Benefit from secure, reliable, and future-proof telephony services.

Why Choose ARO for Professional Collaboration Services?

01

Support from Dedicated Cloud Experts

Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.

02

An Experienced IT Support Provider

We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.

03

Accredited Microsoft Solutions Partner

We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.

04

Tailored IT Support Solutions

We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.

05

Seamless Onboarding and Business Continuity

Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectivesfrom day one.

06

Security and Compliance

ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.

The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.

- Alva Medical Practice

Cloud Telephony Solutions FAQs

01What is cloud telephony?

Cloud telephony solutions replace traditional phone systems with a VoIP-based platform hosted in the cloud. This advancement allows businesses to manage voice communications more flexibly, reduce infrastructure costs, and integrate calling seamlessly with other tools, delivering a modern business cloud phone system that grows with your organisation.

02Why switch to cloud telephony?

Cloud telephony is a cost-effective, scalable, and future-ready solution that operates via virtualised servers in the cloud, eliminating the need for on-premises hardware. It offers advanced features like virtual phone numbers and automated attendants, enabling efficient communication and streamlined operations while seamlessly integrating with modern business tools.

03How does cloud telephony support remote work?

A hosted phone system enables employees to make and receive calls from any internet-connected device, whether desktop or mobile. By leveraging cloud technology, teams can collaborate efficiently from any location, supporting both remote and hybrid working. 

04What is the difference between VoIP and cloud telephony?

VoIP is a broader technology that enables voice communication over the internet. This can be implemented both on-premises and in the cloud. However, cloud telephony specifically refers to telephony services hosted and managed in the cloud. In essence, cloud telephony is a subset of VoIP, with the key difference lying in the cloud-based infrastructure and centralised management it uses.

05Can cloud telephony integrate with other business systems?

Yes, cloud telephony solutions can integrate with CRM platforms, Microsoft 365, and other business tools. This ensures calls, messages, and customer data are unified in one platform, improving efficiency and enhancing the capabilities of your cloud based phone system. 

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