Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
View 
Blog
Unified Communications as a Service (UCaaS)
Discover the simplicity and power of Unified Communication as a Service (UCaaS) with ARO. Unify your communication modes- video, messaging, cloud telephony, and email- into a single platform, expertly managed for your business.
Why UCaaS Is Essential for Modern Businesses
As businesses embrace remote work and hybrid models, managing disparate communication tools is increasingly challenging. ARO’s UCaaS centralises all your communication channels into one seamless system, offering:
- Improved Collaboration: Bring your team together with unified messaging, video conferencing, and document sharing.
- Cost-Efficiency: Eliminate the need for expensive on-premises infrastructure and in-house expertise.
- Enhanced Agility: Modernise legacy systems and respond quickly to business demands.
- Expert Management: ARO handles setup, maintenance, and optimisation, letting you focus on your core business.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Key Features
- Rapid Deployment: Our expert team ensures a swift and seamless UCaaS setup, handling all configurations and integrations.
- Maintenance of Collaboration Tools: Receive regular updates, security patches, and proactive maintenance to keep your platform secure and up-to-date.
- Unified Communications Solution: Combine instant messaging, VoIP, video conferencing, email, and more into a single, intuitive interface.
- Customised Platform: We tailor your UCaaS platform to meet your unique communication needs, leveraging technology from leading vendors like Gamma and Wildix.
All Collaboration Managed Services
With over 25 years of expertise in managing collaboration and communication services, we offer a range of managed solutions tailored to enhance your organisation’s connectivity and productivity. From UCaaS and CCaaS to mobility and mobile device management, our services ensure seamless communication across your teams. We also provide managed connectivity, Microsoft Teams support, and advanced AV and meeting room solutions, delivering a comprehensive approach to collaboration that meets the demands of modern business.
Explore Managed Collaboration ServicesWhy ARO for Collaboration Managed Services?
01
Support from Dedicated Cloud Experts
Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.
02
An Experienced IT Support Provider
We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.
03
Accredited Microsoft Solutions Partner
We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.
04
Tailored IT Support Solutions
We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.
05
Seamless Onboarding and Business Continuity
Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectivesfrom day one.
06
Security and Compliance
ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.
Supporting Various Industries with Collaboration Services
ARO’s approach to the managed service has ensured it is managed proactively and in collaboration with our team to ensure the solution remains cutting-edge and incorporates the ever-evolving landscape of Higher Education IT. ARO’s team of highly skilled engineers and architects are a valuable partnership.
Unified Communication as a Service (UCaaS) FAQs
01What is UCaaS, and how can it benefit my business?
UCaaS (Unified Communication as a Service) combines tools like messaging, video conferencing, and cloud telephony into a single, cloud-based platform. It improves collaboration, reduces costs, and simplifies communication management.
02What is the difference between UCaaS and CCaaS?
UCaaS (Unified Communications as a Service) mainly focuses on integrating various communication tools and services to enhance internal collaboration within an organisation. CCaaS (Contact Center as a Service) is specifically tailored for customer interactions, providing tools and features to optimise customer service and engagement. ARO’s expertise in both areas can provide you with solutions for internal collaboration and customer communication needs.
03What is the difference between unified communications (UC) and unified communications as a service (UCaaS)?
Unified communications (UC) integrates various communication tools, often within an organisation’s own infrastructure. Unified Communications as a Service (UCaaS) is a cloud-based delivery model where the entire UC suite is hosted and provided by a third-party service provider, like ARO. UCaaS offers scalability, flexibility, and reduced maintenance responsibilities compared to traditional UC.
04What are the 3 main components of unified communications?
Unified communications typically consists of three main components: messaging, voice and telephony and collaboration tools.
Latest Insights
View all Resources 
Blog
ASOS and the Need to Verify: Codename Yorkshire Puddings
By Adam Butler, Principal Cyber Solutions Architect OK, you’ve probably already heard, but if not… On Tuesday morning, a...
View 
