Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
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Unified Communications Solutions
ARO simplifies business communication by integrating multiple channels- voice, video, and messaging- into a seamless unified communications solution. Empower your teams to connect, collaborate, and achieve more, whether in-office or remote with our unified comms solutions.
A User-Centric Approach to Communication
With ARO’s unified comms Services, your teams have the flexibility to use the tools and channels that suit their unique working styles. Our UCaaS solutions are designed to facilitate seamless communication and collaboration, improving both internal workflows and customer interactions.
Flexible, Scalable, and Integrated
ARO’s Unified Comms Solutions combine cutting-edge technology with user-friendly design. Key features include:
- Comprehensive Communication Suite: Voice, video calls, messaging, file sharing, and unified messaging, all accessible from a single platform.
- Integrated Platforms: Seamless integrations with CRM, ERP, and other business tools for enhanced functionality.
- Cloud-Based Flexibility: UCaaS ensures teams can work from anywhere, on any device, with no compromise in security or performance.
- Enterprise-Grade Security: Secure access, encryption, and reliable backup solutions ensure your communications are always protected.
- Custom Scalability: Easily adapt and expand your platform to meet the growing demands of your business.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Collaboration Across Channels
ARO consolidates real-time communication tools – video conferencing, instant messaging, and voice calls into one streamlined platform. This unified approach fosters better teamwork, even across different locations and time zones. Our services are tailored to support the modern workforce’s evolving communication preferences, from ad-hoc video calls to instant messaging.
Streamlined and Secure Communication
Simplify your workflows with ARO’s expertise in creating unified communication solutions. Whether your focus is on improving remote collaboration or securing sensitive business communications, we deliver unified comms solutions that adapt to your needs. Key benefits include:
- Streamlined Workflow Management: From call routing to CRM integration, our unified comms technology platforms enhance productivity by simplifying communication processes.
- Reliable Crisis Control: Secure off-site data storage, disaster recovery solutions, and robust encryption to protect your communications and ensure business continuity.
All Unified Communications Services
Our Unified Communications solutions bring together industry-leading solutions to ensure seamless, efficient, and flexible communication for your organisation. Whether you’re leveraging Microsoft Teams for collaboration or adopting cloud-based telephony with one of our various vendors, we provide the expertise to optimise your communications and improve productivity.
Why ARO for Collaboration Technologies?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and lexible collaboration environment.
Supporting Various Industries with Collaboration Services
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Unified Communications Solutions FAQs
01What is UCaaS, and how does it differ from traditional communication systems?
UCaaS (Unified Communications as a Service) is a cloud-based delivery model that allows businesses to access communication tools over the internet. Unlike traditional on-premises systems, UCaaS offers greater flexibility, scalability, and accessibility, with updates and maintenance handled off-site.
02Can Unified Communications technologies integrate with my existing business tools?
Yes. ARO’s Unified Communications solutions are designed to integrate seamlessly with existing tools like CRM, ERP, and contact centre systems. Our Unified Comms services are purposely designed to ensure that your business operations remain connected and efficient throughout.
03What are the benefits of unified communications technologies?
Unified communications help to streamline communication, reducing delays and enhancing productivity, particularly among remote workers or geographically dispersed teams. It also consolidates communication tools onto one platform which lowers infrastructure and operational costs.
04What is the difference between Unified Communications (UC) and Unified Communications as a Service (UCaaS)?
Unified Communications (UC) integrates various communication tools, often within an organisation’s own infrastructure. Unified Communications as a Service (UCaaS) is a cloud-based delivery model where the entire UC suite is hosted and provided by a third-party service provider, like ARO. UCaaS offers scalability, flexibility, and reduced maintenance responsibilities compared to traditional UC.
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