Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
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iPECS
iPECS is a secure cloud communication system that integrates voice, video, messaging, and collaboration tools. Developed by Ericsson-LG, it offers seamless scalability, remote accessibility, and advanced integrations, all hosted in resilient UK-based data centres.
iPECS by Ericsson-LG is a future-ready, multi-channel cloud communication system that replaces traditional hardware with a flexible, scalable platform. It delivers secure voice, video, messaging and collaboration capabilities to support hybrid work and business growth, backed by UK-based data hosting.
Whether you’re a small business looking to scale or a large enterprise adapting to remote teams, iPECS delivers streamlined communication, extensive integrations, and future-proof reliability, all from the cloud.
Key Features of iPECS
- Cloud-Based Scalability: Add users or expand to new locations effortlessly with flexible licensing- no hardware limits or downtime.
- Integrated Communication Tools: Unify voice, video, messaging and collaboration in one intuitive platform for simplified operations.
- Advanced Security & Reliability: Hosted in highly secure UK data centres with 99.999% uptime for robust business continuity.
- Seamless CRM & App Integrations: Connect with Microsoft Teams, major CRM systems, and other business tools to enhance workflow efficiency.
- Future-Proof Technology: Fully internet-based and compliant with the UK’s 2027 PSTN switch-off, ensuring long-term compatibility.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Key Benefits
- Enhances Productivity: Bring communications into one place to eliminate silos and enable faster, smarter working.
- Supports Business Growth: Expand without limits. Scale users and services as your organisation grows, with no complex installs.
- Increases Customer Availability: Stay connected wherever your teams work. Never miss a call or message with a cloud-first system.
- Reduces IT Complexity & Costs: Eliminates costly on-premise infrastructure, reducing maintenance needs and freeing up internal resources.
- Provides Long-Term Stability: Stay ahead of evolving business and compliance needs with a customisable, regulation-ready solution.
Add-Ons & Integrations
- iPECS ONE: Unified communications Web RTC softphone with video, messaging, and collaboration features.
- iPECS ANALYTICS: Get visual dashboards and detailed reporting tools for tracking usage, performance, and trends.
- CONNECT for iPECS: A browser-based UC softphone with native CRM integration within CONNECT, as well as integration with Outlook and Google Calendars for presence, and WhatsApp for Business.
- ENGAGE for iPECS: An AI-powered webchat tool that answers potential customer questions using your website content, while allowing staff to view interactions in real time, step into the chat, and instantly launch a video or audio call.
- SIDEKICK for iPECS: Uses AI to transcribe call recordings, generate a summary with actions or next steps, and provide sentiment analysis to assess call quality.
- CONTACT for iPECS: A fully bespoke AI-powered contact centre with full omnichannel capabilities that brings voice, social media, SMS, WhatsApp, and email together.
- ANYWHERE: Enables business calls directly from the mobile phone dial pad without requiring an app, using the mobile network with call recording and reporting.
About Our Unified Communications Solutions
Enhanced Security
Our UCaaS services provide robust security measures, including encryption and secure access controls, ensuring data protection and compliance.
Improved Collaboration
Offers a suite of communication tools like video conferencing and instant messaging, streamlining communication and boosting productivity.
Seamless Integration
Easily integrates with existing business applications, enhancing productivity without disrupting current workflows.
All Unified Communications Services
Our Unified Communications services bring together industry-leading solutions to ensure seamless, efficient, and flexible communication for your organisation. Whether you’re leveraging Microsoft Teams for collaboration or adopting cloud-based telephony with one of our various vendors, we provide the expertise to optimise your communications and improve productivity.
Why ARO for Collaboration Technologies?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and lexible collaboration environment.
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
iPECS FAQs
01What is iPECS?
iPECS is a cloud-based communications platform developed by Ericsson-LG that unifies voice, video, messaging, and collaboration tools into one scalable system, hosted in secure UK data centres.
02How is iPECS different from traditional phone systems?
Unlike legacy on-premise systems, iPECS operates entirely in the cloud. It offers flexible licensing, lower operational costs, and seamless scalability for remote or hybrid work environments.
03Is iPECS suitable for growing businesses?
Yes, iPECS is designed to scale with your business. You can add users, features or locations on demand, all without installing extra hardware.
04Is iPECS ready for the UK PSTN switch-off?
Yes, iPECS is fully internet-based, making it a future-proof choice as the UK transitions away from the PSTN network in 2027.
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