Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
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Wildix
As a leading Wildix Platinum Partner, ARO empowers teams to communicate and collaborate effortlessly, strengthening connections and enhancing customer relationships.
User-Centric Communications
Instead of prescribing a single communication approach, ARO and Wildix give your teams the flexibility to choose the tools and channels that best suit their work style. The Wildix unified communications platform is designed to provide frictionless information sharing between colleagues while strengthening customer service. This user-centric approach promotes greater efficiency and collaboration.
Flexible, Scalable, and Unified
Wildix provides an integrated suite of unified communication features, accessible through a single, browser-based interface built on WebRTC technology. Key capabilities include:
- Unified Communications Suite: VoIP, mobile connectivity, video conferencing, instant messaging, and file sharing.
- Comprehensive PBX System: Over 100 PBX phone features, including HD audio, video calls, call recording, call routing, and web chat.
- API Integrations: Seamlessly connects with business systems like CRM, email, contact centre, and customer support platforms for extended functionality.
- Cloud and On-Premises Options: Can be deployed as a fully cloud-based solution hosted on AWS or designed centrally with local hardware-based PBXs.
- Enterprise-Grade Security: Hosted on AWS with native encryption, ensuring high-quality service without separate SBCs or VPNs.
- Scalability: Wildix’s flexible infrastructure grows alongside your business, meeting changing communication needs with ease.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Collaboration Tools in One Place
Wildix consolidates all real-time communication tools—chat, audio calls, video calls, and conferencing—into a single platform. This unified approach allows colleagues and departments, regardless of their location, to work as a cohesive team.
With 1.8 million+ users, including European government departments, Wildix is a trusted solution for organisations aiming to centralise their communications.
Capture Conversations in Context and Real Time
Wildix’s WebRTC foundation allows for easy integration of customers into your communication channels. By embedding direct audio or video call links on your website, you give customers an effortless way to reach you without any additional charges. This direct approach enables real-time engagement and enhances customer experience, leading to stronger customer relationships.
ARO and Wildix share a commitment to advancing customer service, sales productivity, and employee engagement through these innovative communication tools.
About Our Unified Communications Solutions
Enhanced Security
Our UCaaS services provide robust security measures, including encryption and secure access controls, ensuring data protection and compliance.
Improved Collaboration
Offers a suite of communication tools like video conferencing and instant messaging, streamlining communication and boosting productivity.
Seamless Integration
Easily integrates with existing business applications, enhancing productivity without disrupting current workflows.
All Collaboration Technologies
Our collaboration technology solutions, developed in partnership with industry-leading vendors, are designed to keep your teams connected and productive. From unified communications and advanced contact centre solutions to business mobiles and reliable connectivity, we offer a full suite of tools to support seamless communication. Enhance your workplace with cutting-edge AV and meeting room solutions, enabling collaboration anytime, anywhere, and ensuring your organisation stays connected in an increasingly dynamic business environment.
Explore Collaboration TechnologiesWhy ARO for Collaboration Technologies?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and lexible collaboration environment.
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Wildix FAQs
01What are the benefits of using Wildix for my business?
Wildix improves team connectivity whether your employees are in-office, remote, or mobile. It reduces hardware costs associated with on-premises systems and provides a scalable, easy-to-manage platform for all your communication needs.
02How scalable is the Wildix platform?
Wildix is highly scalable, allowing businesses to easily adjust services as needs change. This flexibility supports both steady and fluctuating demand, making it ideal for seasonal or project-based businesses.
03What type of support does ARO provide as a Wildix partner?
ARO offers end-to-end support for Wildix, including setup, hardware provisioning, ongoing technical assistance, and training. Our team ensures your business can efficiently use and scale Wildix as your communication needs evolve.
04How does Wildix support flexible communication?
Wildix consolidates all communication channels—voice, video, messaging—into a single, browser-based interface, allowing teams to choose tools that fit their work style while fostering seamless collaboration.
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