Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
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Telephony Design and Configuration
Embrace the shift to digital communication with ARO’s expert telephony design and configuration services. We create flexible, efficient systems tailored to meet the unique needs of your business.
The Importance of Future-Ready Telephony Design
The telephony landscape is evolving rapidly, with the Public Switched Telephone Network (PSTN) switch-off looming in December 2025 and the rise of hybrid work environments. ARO ensures your business is ready for this transformation by designing telephony systems that are not only robust but also strategically aligned with your operational goals.
- Channel Consolidation: Integrate voice, video, and messaging into a single platform, simplifying communication workflows.
- Customised Architecture: Telephony solutions tailored to enhance collaboration, reduce costs, and improve call quality.
- Seamless IP Transition: Guided migration from analogue systems to modern digital networks with minimal service disruption.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Key Features
- Hybrid Work Enablement: Empower your workforce with communication tools accessible on any device, anywhere.
- Advanced Integration: Combine telephony with CRM, omnichannel platforms, and other technologies for streamlined operations.
- Comprehensive Feature Set: Choose from 100+ telephony features to create a system designed specifically for your business needs.
- Expert Implementation: Smooth deployment processes ensure minimal downtime and optimal performance from day one.
- Reduced Costs: Benefit from lower call rates and maintenance requirements compared to traditional telephony systems.
- Future-Proof Scalability: Design systems that can evolve with new communication trends and business demands.
All Collaboration Professional Services
Our professional services deliver deep expertise, empowering your organisation with sustainable competitive advantages by combining world-class technologies with first-class service. ARO’s certified experts specialise in optimising collaboration platforms like Microsoft Teams, ensuring seamless integration, enhanced productivity, and secure communication. From strategic planning to implementation and ongoing support, our tailored solutions help you unlock the full potential of your collaborative technologies while maximising efficiency and strengthening digital security.
Explore Cloud Professional ServicesWhy ARO for Professional Collaboration Services?
01
Support from Dedicated Cloud Experts
Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.
02
An Experienced IT Support Provider
We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.
03
Accredited Microsoft Solutions Partner
We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.
04
Tailored IT Support Solutions
We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.
05
Seamless Onboarding and Business Continuity
Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectives from day one.
06
Security and Compliance
ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.
Supporting Various Industries with Collaboration Services
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Telephony Design and Configuration FAQs
01What is telephony design and configuration?
Telephony design and configuration involve creating customised communication systems, integrating tools like voice, video, and messaging to streamline business operations.
02Why is PSTN being switched off?
The PSTN switch-off replaces outdated copper-based networks with modern digital alternatives, like VoIP and SIP, which are more efficient and scalable.
03What are the benefits of IP telephony?
IP telephony reduces call costs, requires less maintenance, supports hybrid work, and integrates seamlessly with other business technologies.
04How can I transition to internet-based communications?
To transition to internet-based communications, you need to assess your current telephony infrastructure and determine the most suitable technology for your needs, such as VoIP or SIP. Next, choose a reputable service provider offering the features required for your business. Lastly, implement the necessary hardware and software solutions, which may include IP phones, routers, and compatible communication platforms.
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