More than half of contact centre interactions are handled entirely by AI*.
Not in pilot. Not as a side project. In production. Delivering measurable results.
This is no longer a future ambition. It’s happening now.

We’re working with organisations, particularly in hospitality, where more than 50% of inbound contact centre interactions are handled entirely by AI. Not as a deflection experiment. Not as a chatbot on the side. But as a fully operational, measurable part of the customer journey.
That shift doesn’t happen by accident. It requires the right technology, the right delivery approach, and the right partnership model.
That’s why we were honoured to be named Talkdesk 2026 UKI Partner of the Year.

From AI Potential to Quantified Business Impact

For years, AI has promised to transform customer experience. In reality, many organisations have struggled to move beyond pilots and isolated use cases.

What we’re seeing now is fundamentally different.

By combining Talkdesk’s automation and AI capabilities with ARO’s delivery expertise, organisations are driving real, measurable impact:

  • Automating high‑volume, repetitive inbound interactions end‑to‑end
  • Reducing manual effort across complex customer workflows
  • Improving response times and consistency at scale
  • Delivering tangible cost savings alongside better customer satisfaction

This is AI applied with intent, tightly linked to operational performance and P&L outcomes, not surface‑level improvements.

Why Partnership Matters in Modern CX Transformation

Deploying AI at this level isn’t simply a technology exercise.

It requires deep alignment across sales, solution design, professional services, and ongoing support. It requires understanding customer operations, not just platforms. And it requires trust, between vendor, partner, and customer.

Our partnership with Talkdesk has been built on exactly that foundation. A shared focus on execution, outcome‑driven design, and continuous improvement has allowed us to move quickly from promise to production.

“We are proud to be partnering with Talkdesk, whose automation capabilities are helping us streamline complex workflows and remove manual effort across the customer journey. By combining their platform with our delivery expertise, we are enabling organisations to operate more efficiently, respond faster, and realise clear, tangible outcomes from their customer experience investments.“
Andy Arnold, Head of Solutions, Collaboration

What “Partner of the Year” Really Represents

This recognition isn’t about a single success story.

It reflects something far more important – consistent execution at scale:

  • Alignment across Sales, Professional Services, and Support
  • A focus on delivering real customer outcomes, not just implementations
  • Continued investment in joint capability and expertise
  • Customer trust, built delivery by delivery

Most importantly, it reflects the work happening daily across ARO teams, translating advanced technology into solutions that genuinely improve how organisations operate and serve their customers.

As Scott Baron, Partner Sales Director, UKI at Talkdesk, noted:

“ARO’s professionalism, alignment, and dedication have made them a true extension of the Talkdesk team, and the results customers are seeing reflect that.”

Built for What Comes Next

Momentum is already building.

As AI continues to move from optional enhancement to core operational capability in contact centres, the focus will remain the same: delivering solutions that work at scale, deliver measurable value, and improve experiences for both customers and employees.

We’re proud of what has been achieved with Talkdesk so far.

But more importantly, we’re focused on what comes next – helping organisations turn AI into a real sustained competitive advantage.

*Chatbot Containment Rate in 2026: Formula, Benchmarks & Improvement Tactics