Delivering Cost Savings and Service Continuity for Tuntum Housing Association with ARO’s Mobile Solution

Client: Tuntum Housing Association

Industry: Housing

Objective: To deliver a cost-effective mobile solution that maintains Tuntum Housing Association’s preferred Vodafone network, ensuring seamless migration, service continuity, and long-term savings.

Background

Tuntum Housing Association, a Nottingham-based social housing provider, employs around 60 staff across multiple sites. The organisation sought a communications partner who could deliver better commercial value while maintaining their preferred Vodafone mobile network. With over 50 mobile connections in use, the goal was to reduce costs and ensure a seamless transition without disruption to day-to-day operations.

The Solution

ARO proposed a tailored mobile solution that allowed Tuntum Housing Association to remain on the Vodafone network while benefiting from improved commercial terms. The proposal focused on delivering tangible cost savings and enhancing service quality, ensuring staff could continue operating efficiently without the complexity of switching networks.

By understanding the customer’s operational needs and preference for continuity, ARO demonstrated flexibility and a commitment to providing value through both price and service excellence.

Implementation

The migration from the incumbent provider was completed smoothly and without interruption to users. ARO’s team managed the transition efficiently, ensuring all 52 mobile users experienced continuity of service.

The Impact

Tuntum Housing Association achieved immediate cost savings while maintaining their trusted Vodafone network. The successful migration and attentive service strengthened the customer’s confidence in ARO as a strategic communications partner. The association has now been a valued ARO customer for over a year, benefitting from consistent support and improved commercial value.

Conclusion

Tuntum Housing Association’s partnership with ARO highlights the importance of combining flexibility, customer understanding, and cost efficiency. By enabling the organisation to retain their preferred network and realise meaningful savings, ARO delivered a seamless experience that underscored its reputation for reliability and customer-centric service.

Testimonial

“We were impressed by how seamlessly the transition was handled. We saw immediate savings and improved service. It’s clear we made the right choice” – Bilal Ahmed, IT Manager, Tuntum Housing Association