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Case Study
Wildix Call Centre
As a fast-growing Wildix Platinum Partner, ARO empowers businesses with Wildix’s virtual call centre solutions. Our platform enhances customer engagement, satisfaction, and brand loyalty through efficient, secure, and scalable communications.
Why Choose Wildix Call Centre Solutions?
Wildix Call Centre, fully integrated with Wildix Unified Communications, offers a complete, cloud-based platform to manage and respond to customer enquiries. Businesses can improve customer satisfaction, optimise operations, and strengthen their brand reputation using Wildix’s cutting-edge tools.
With advanced features like call monitoring, routing, recording, live wallboards, and AI-powered analytics, Wildix provides a streamlined communication experience through a single web interface accessible on multiple devices.
Drive Growth and Security with Wildix’s Resilient Cloud Platform
Hosted on AWS, Wildix ensures industry-leading security and resilience with built-in encryption, eliminating the need for additional SBCs or VPNs. The platform’s scalability allows businesses to easily adapt during peak periods or as their needs grow, maintaining secure, efficient, and flexible communication.
Integrated with popular CRM systems, Wildix provides agents with a 360° view of customer interactions in real time, enabling faster and more consistent service.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in July 2026.
Case Studies 99%
Customer Satisfaction
95%
Incident Resolution SLA
98%
Incident Response SLA
99%
Resolved within 5 days
About Our Contact Centre Solutions
A Partnership Approach
ARO’s product experts will guide you through every stage, helping you customise your solution to offer more choices, greater flexibility, and an enhanced experience for both your customers and agents.
Fast Deployments
ARO ensures a quick, secure, and scalable deployment process. With our expertise, your cloud-based contact centre can be operational within weeks.
Tailored Plans to Meet Your Needs
We offer a variety of plans, ranging from basic agent support to comprehensive workforce engagement management systems.
Why ARO for Collaboration Technologies?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and lexible collaboration environment.
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Wildix Call Centre Solutions FAQs
01What is Wildix Call Centre, and how does it benefit my business?
Wildix Call Centre is a cloud-based, omnichannel platform that helps businesses manage customer communications, improving engagement and satisfaction through seamless web, chat, and voice integrations.
02How secure is Wildix?
Hosted on AWS, Wildix uses a native encryption system without needing extra SBCs or VPNs, offering top-tier security and resilience for all call centre operations.
03Can Wildix Call Centre grow with my business?
Yes. Wildix scales to accommodate your business as it grows, providing seamless support during peak times and as operational needs increase.
04Why choose ARO as your Wildix Partner?
As a Platinum Partner, ARO has deep expertise in deploying Wildix solutions across various industries, ensuring a customised, efficient setup and long-term support to meet your unique goals.
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