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Case Study
Mitel
Enhance communication and collaboration with Mitel solutions tailored by ARO. As the UK’s first independent Mitel UCaaS platform provider and a Mitel Gold Partner, we offer unmatched expertise, flexibility, and enterprise-grade reliability.
Flexibility and Control with Mitel
Mitel solutions deployed by ARO provide seamless communication and collaboration, requiring no servers to house, software to install, or time-consuming onboarding. We handle everything, from configuring new services to updating devices. Whether hosted in ARO’s enterprise-grade data centres or the public cloud via a secure private network, your Mitel platform is tailored to your needs. With ARO, you gain:
- On-demand support from certified engineering and training teams.
- Rapid deployment of remote working, collaboration, and customer experience (CX) applications.
- Scalability to add new users or services as your business grows.
Communication That Works for Your Business
The Mitel platform is a versatile communication hub compatible with any device. It offers full PBX functionality, native tools like chat, video conferencing, and file sharing, and AI-enhanced omnichannel contact centre capabilities. Seamlessly integrating with cloud systems like CRM and ERP, it optimises workflows. Existing Mitel resources can be incorporated for a smooth, disruption-free transition.
Perfecting the Virtual Office
ARO’s UK-based Microsoft experts ensure smooth Teams deployment, handling everything from data migration to system integration. We secure your environment and provide continuous management to support your operations as they grow.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in July 2026.
Case Studies 99%
Customer Satisfaction
95%
Incident Resolution SLA
98%
Incident Response SLA
99%
Resolved within 5 days
Bespoke Solutions for Complex Organisations
ARO leverages Mitel’s market-leading platform to design tailored communication and collaboration solutions. Our fully managed services provide everything you need to drive business growth with no upfront investment. We specialise in supporting large, distributed organisations with:
- Hands-on consultancy for complex multi-site or multi-national environments.
- Customised hybrid, pure cloud, or on-premise configurations.
- Technical architecture ensuring seamless integration with existing systems.
MiCloud Flex: Secure and Reliable Communication
Mitel’s MiCloud Flex platform supports over 1 million UCaaS subscribers worldwide, delivering:
- Enterprise-ready security.
- Five Nines (99.999%) reliability for voice availability.
- Customisation to fit your workflows and business processes.
ARO ensures your Mitel solution is purpose-built for your organisation, especially in environments where distributed workforces and business continuity are critical. With over 70 million users in 100+ countries, Mitel is trusted by businesses worldwide for innovative communication solutions. As a Mitel Gold Partner, ARO extends this legacy with bespoke consultancy and tailored implementations for your organisation.
About Our Unified Communications Solutions
Enhanced Security
Our UCaaS services provide robust security measures, including encryption and secure access controls, ensuring data protection and compliance.
Improved Collaboration
Offers a suite of communication tools like video conferencing and instant messaging, streamlining communication and boosting productivity.
Seamless Integration
Easily integrates with existing business applications, enhancing productivity without disrupting current workflows.
All Collaboration Technologies
Our collaboration technology solutions, developed in partnership with industry-leading vendors, are designed to keep your teams connected and productive. From unified communications and advanced contact centre solutions to business mobiles and reliable connectivity, we offer a full suite of tools to support seamless communication. Enhance your workplace with cutting-edge AV and meeting room solutions, enabling collaboration anytime, anywhere, and ensuring your organisation stays connected in an increasingly dynamic business environment.
Explore Collaboration TechnologiesWhy ARO for Collaboration Technologies?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and lexible collaboration environment.
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Mitel FAQs
01What makes ARO a trusted Mitel partner?
ARO’s Mitel Gold Partner status reflects our expertise in designing and delivering custom communication solutions. We’ve supported large, complex projects for over 25 years.
02Can Mitel solutions be customised to fit my business needs?
Yes, Mitel solutions are fully customisable. ARO ensures seamless integration with your existing systems and provides bespoke configurations to enhance productivity and collaboration.
03How reliable is the Mitel MiCloud Flex platform?
MiCloud Flex offers 99.999% SLA performance, ensuring secure, uninterrupted communications for hybrid and distributed teams.
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