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Case Study
Microsoft Power Virtual Agents Services
ARO has a proven track record in delivering AI-driven business solutions. We help you create AI-powered chatbots to streamline customer service and boost satisfaction with efficient, personalised automated responses, available 24/7.
The Future of Chat
With natural language processing advancing rapidly, chatbots are becoming essential for contact centres, enabling customer service at scale without sacrificing interaction quality. Automating routine inquiries with AI-powered conversations allows human agents to focus on complex issues, leading to happier customers and better resource efficiency.
Power Virtual Agents empower customer service teams with AI-driven chatbot development, using a no-code, low-code graphical interface. These bots are securely deployed with central administration, built-in security roles, and data integration, ensuring compliance and governance. Real-time analytics provide insights into customer behaviour, improving strategic decision-making and marketing efforts.
Key Features
- No-Code Chatbot Development: Build and deploy AI-powered chatbots without requiring coding expertise.
- Seamless Integration: Connect with Microsoft 365, Dynamics 365, and third-party applications for enhanced workflow automation.
- Natural Language Processing: Advanced AI enables chatbots to understand and respond to customer inquiries naturally.
- 24/7 Customer Support: Provide instant, round-the-clock assistance without increasing staffing costs.
- Data-Driven Insights: Real-time analytics help refine chatbot interactions and improve customer engagement.
- Enterprise-Grade Security: Built-in compliance and security roles ensure data protection and governance.
Reseller of the Year
Cloud Services Partner of the Year
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in July 2026.
Case Studies 99%
Customer Satisfaction
95%
Incident Resolution SLA
98%
Incident Response SLA
99%
Resolved within 5 days
Key Benefits
- Increased Efficiency: Automating repetitive inquiries frees up human agents for complex tasks.
- Improved Customer Satisfaction: Faster response times lead to better customer experiences.
- Cost Savings: Reduce operational costs by minimising the need for additional support staff.
- Scalability: Easily expand chatbot capabilities as your business grows.
About our Microsoft Power Platform Solutions
Comprehensive Digital Transformation
ARO empowers businesses to unlock the full potential of Microsoft Power Platform by streamlining data analysis, workflow automation, and custom app development. Our expertise ensures seamless adoption and integration with your existing Microsoft ecosystem.
Data-Driven Decision Making
With Power BI and other analytics tools, we turn raw data into actionable insights. ARO ensures your business benefits from real-time dashboards, predictive analytics, and AI-powered automation to drive smarter decision-making.
Low-Code Innovation & Automation
We help you accelerate innovation by enabling no-code and low-code app development, reducing reliance on traditional software development. Our solutions automate repetitive tasks, improving efficiency and freeing up valuable resources.
All Cloud Technologies
Our cloud technology offerings leverage the expertise of industry-leading vendors to deliver cutting-edge solutions tailored to your organisation’s needs. From scalable infrastructure and advanced networking to robust cyber security and innovative business applications like Microsoft Dynamics 365, we provide the tools and technologies to drive your digital transformation. Explore our partnerships and services to discover how we can empower your organisation with the power of the cloud.
Explore Cloud TechnologiesWhy ARO for Cloud Technologies?
01
Expert Support from Cloud Specialists
Our support portal enables you to log issues directly, ensuring rapid resolution by our team of specialist cloud technicians. We prioritise swift, effective responses to keep your operations running smoothly.
02
Extensive Experience in IT Support
With over 50,000 end users supported, ARO provides Cloud and IT services to some of the UK’s largest organisations, including FTSE 100 companies, leading law firms, and major broadcasters. Our extensive experience ensures reliable and professional service.
03
Recognised Microsoft Solutions Partner
ARO is a trusted Microsoft Solutions Partner across 5 key areas, reflecting our expertise in the latest cloud technologies. Our team has earned 61 Microsoft accreditations, ensuring we stay at the cutting edge of industry developments.
04
Customised IT Solutions for Your Business
We deliver tailored IT support solutions to meet the unique needs of your organisation, ensuring a smooth transition and business continuity. Whether you are moving from another provider or enhancing your in-house IT, our process focuses on seamless integration and optimisation from day one.
05
Focus on Security and Compliance
ARO upholds the highest standards of security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus certifications. These accreditations demonstrate our commitment to robust information security, data protection, and quality management.
06
Proven Commitment to Quality Service
Our certifications are more than just credentials—they reflect our dedication to providing a secure, high-quality service. We strive to build trust by ensuring that our cloud solutions safeguard your data and support your business objectives effectively.
All Power Platform Applications
Microsoft Power Platform is a sophisticated suite of low-code and no-code tools. This cohesive ecosystem empowers businesses to analyse data, build custom applications, automate workflows, and create intelligent virtual agents, all within a unified platform.
Explore Power Platform ApplicationsOur account manager was on the ball to arrange installation as soon as possible. This was done remotely by a skilled and efficient technician who talked me through the setup, and answered our questions on the fly. I would highly recommend working with ARO, and look forward to doing so in the future.
Microsoft Power Virtual Agents Services FAQs
01What is Microsoft Power Virtual Agents?
Microsoft Power Virtual Agents is a no-code chatbot development platform that allows users to create and deploy AI-powered virtual agents for customer and employee interactions.
02What are the Virtual Agents in Power Apps?
Virtual Agents in Power Apps are AI-driven chatbots created using Power Virtual Agents. They integrate into applications and services to automate customer service, support, and engagement processes.
03Can Power Virtual Agents integrate with Microsoft Teams?
Yes, Power Virtual Agents seamlessly integrates with Microsoft Teams, allowing businesses to create internal chatbots for employee support, HR assistance, and IT helpdesk automation.
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