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Case Study
Gamma Horizon Contact
ARO, a Gamma Platinum Partner with over a decade of experience, empowers SMEs to create loyal customer relationships through Gamma’s Horizon Contact platform. By offering customers flexibility in how they connect—whether via email, web chat, or outbound SMS—Horizon Contact makes customer engagement easy, efficient, and effective.
Engage Customers Everywhere, All the Time
Companies using omnichannel strategies see 91% greater customer retention, and Gamma’s Horizon Contact platform is designed to make this possible for SMEs. With built-in call recording, advanced queue management, and compliance-ready features, Horizon Contact provides a seamless communication experience tailored to customer needs.
As a cloud-based solution, there’s no need for major hardware investments or extensive rollouts. Horizon Contact scales effortlessly from 2 to 500 seats, adapting to changing business needs while keeping costs low. Integrated with Gamma’s Horizon and Collaborate tools, the platform offers a unified experience for front and back-office teams.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in July 2026.
Case Studies 99%
Customer Satisfaction
95%
Incident Resolution SLA
98%
Incident Response SLA
99%
Resolved within 5 days
Customer-Focused Service, Supported by Experts
ARO’s expertise as a Gamma Platinum Partner includes supporting leading banks, retailers, legal firms, and energy providers in building customer loyalty. Our team of product specialists will guide you from platform design to implementation, ensuring Horizon Contact is tailored to your specific requirements.
With ARO, you can expect a fast, secure deployment that brings your contact centre online within weeks. We provide thorough user training and support, enabling your team to get the most out of Horizon Contact from day one.
About Our Contact Centre Solutions
A Partnership Approach
ARO’s product experts will guide you through every stage, helping you customise your solution to offer more choices, greater flexibility, and an enhanced experience for both your customers and agents.
Fast Deployments
ARO ensures a quick, secure, and scalable deployment process. With our expertise, your cloud-based contact centre can be operational within weeks.
Tailored Plans to Meet Your Needs
We offer a variety of plans, ranging from basic agent support to comprehensive workforce engagement management systems.
All Collaboration Technologies
Our collaboration technology solutions, developed in partnership with industry-leading vendors, are designed to keep your teams connected and productive. From unified communications and advanced contact centre solutions to business mobiles and reliable connectivity, we offer a full suite of tools to support seamless communication. Enhance your workplace with cutting-edge AV and meeting room solutions, enabling collaboration anytime, anywhere, and ensuring your organisation stays connected in an increasingly dynamic business environment.
Explore Collaboration TechnologiesWhy ARO for Collaboration Technologies?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and lexible collaboration environment.
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Gamma Horizon Contact FAQs
01What is Horizon Contact, and how can it benefit my business?
Horizon Contact is a cloud-based, omnichannel customer engagement platform designed to help businesses build strong, loyal customer relationships. It allows seamless communication across email, web chat, and SMS, helping you improve customer retention and engagement.
02Do I need any specific hardware to use Horizon Contact?
No, Horizon Contact is a cloud-based solution, so there’s no need for heavy hardware investments. It’s designed to be implemented quickly and cost-effectively with minimal setup.
03Can Horizon Contact scale with my business as it grows?
Yes, Horizon Contact is highly scalable, supporting from 2 to 500 seats. This allows your contact centre to expand as your business needs grow without the hassle of major infrastructure changes.
04How does ARO’s role as a Gamma Platinum Partner benefit my business?
As a Gamma Platinum Partner, ARO has extensive expertise in implementing and customizing Horizon Contact for a variety of industries. Our team works closely with you from platform design to deployment, ensuring Horizon Contact is set up to meet your unique business needs.
05What is Skills-based Routing?
Skills-based routing directs incoming customer interactions to the most qualified and suitable agent based on their skills, expertise, and availability. This ensures that customers are connected with agents who have the necessary knowledge and proficiency to address their specific needs, leading to improved customer experience and first call resolution.
06What is Advanced Queue Management?
Advanced Queue Management is a feature that goes beyond basic call queuing by providing additional tools and options for optimising the handling of incoming customer interactions. This may include features such as priority routing, dynamic queue adjustments based on agent availability, and sophisticated algorithms to ensure efficient distribution of calls among available agents. This feature is particularly important to minimise wait times, improve service levels, and enhance the overall customer experience within the contact center.
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