Wildix

Wildix logo

ARO is one of the fastest growing Wildix Platinum Partners in the world, empowering people to talk, message, meet, share and collaborate – effortlessly.

User-centric communications

You can make your teams use the business communication tools and channels that you think work best… or you can give them the freedom to choose what works best for them.

For businesses that choose freedom, we offer the Wildix unified communications and collaboration platform to promote the frictionless flow of knowledge and information between colleagues, and build stronger customer relationships through better customer service.

Flexible, scalable, unified

  • Integrated unified communication features – voip, mobile, video conferencing, instant messaging and file sharing.
  • Built on Wildix WebRTC technology and therefore accessible via a single browser-based web interface.
  • Over 100 PBX phone features including video and HD audio, and advanced functionality including call recording, call routing, call analytics and recording, web chat and more.
  • Extended functionality with APIs into a range of business systems – CRM, email, contact centre and customer support platforms.
  • Can be designed and engineered centrally and easily rolled out with local hardware based PBXs, or managed as a 100% cloud solution.
  • Hosted on AWS using native encryption with no separate SBCs or VPNs, ensuring high quality service with enterprise grade resilience and security.
  • Highly scalable to support business growth.

The Wildix UC&C platform provides a unified solution for voice, video, messaging, with Wildix collaboration tools extending into CRM, email, call centre and customer support platforms. Our specialist Wildix teams have delivered large projects across multiple international sites, and we support thousands of users around the world.”

ARO is a Wildix Platinum Partner

Collaboration tools in one place

Wildix brings all your real-time communications tools together in one place: chat, audio calls, video calls, video conferencing and much more. Thanks to Wildix collaboration, colleagues and departments located in different parts of the world can easily work together as a team.

The strength of the feature list is why Wildix is used by 1.8m+ customers, including some European government departments.

Capture Conversations in context and in real time

Wildix is WebRTC-based, so it’s easy to integrate your customers into your communications. You can even create links on your website for customers to call you directly from their browser. This can be through audio or video, with no additional charges.

Like ARO, Wildix has a proven history of improving customer service delivery, sales productivity and employee engagement.

Contact Centre Features

The Wildix platform includes integrated Contact Centre functionality including:

  • Call centre monitoring and analytics
    With x-caracal you can monitor real-time quality of your interactions with customers. It highlights real-time agent and call stats, and gives you a wide range of predefined reports that can be scheduled. Performance alerts can also be sent via email, giving you ongoing insights into your operations.
  • Call recording as standard
    Wildix comes with 10GB of storage on AWS for your recordings. This gives you around 50,000 minutes of recordings in MP3, depending on the bitrate. GDPR Compliant Call Recording is also available as an optional extra.
  • Live wallboards
    My Wallboards is an effective tool to improve customer service by giving managers the opportunity to visualise how different areas of the business are performing.

Absolutely. Wildix have a full range of hardware to support every need

Wildix is secure-by-design. It does not need SBCs or VPNs. Voice and data are always protected because it’s created with a native encryption system.

Because Wildix is WebRTC-based, it can be deployed very quickly. Collaboration can be available on the same day! As a Platinum partner, ARO will always work within your timeframes.

The Wildix solution supports a wide range of integrations. These include Google, Microsoft Teams, Salesforce, SAP Business One and numerous other major tech names and programs.

Wildix comes with a choice of flexible licences and call packages to suit all customers. Of course, your ARO account manager will help you choose the right solution for your company.

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