Gamma Horizon

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ARO is a Gamma Platinum Partner with one of the most experienced Horizon teams in the UK. Together, we can drive greater productivity through better communication that’s easier to manage and faster to scale.

Horizon is a UK- based, market-leading, unified communication solution. Built on 20+ years’ B2B experience, you get a powerful range of fixed and mobile telephony capabilities. These come in flexible tariffs with an easy-to-use web portal.

Horizon’s call controller platform supports millions of business users worldwide. This sits at the heart of market-leading set of Unified Communications as a Service (UCaaS) features. Optimised for multiple industries, company sizes, and delivered using Gamma’s high-availability, carrier-class network.

The everywhere office

Gamma Horizon meets the challenge of keeping teams connected – in the office, at home, on the road – with a single integrated system for voice, video, messaging and collaboration tools, delivered as a hosted service and designed to accommodate the different ways that people communicate and collaborate today.

Leveraging cloud technology, Gamma Horizon streamlines communication, removing the resource drain of multiple solutions running on local hardware, and eliminating the need for upfront capital investment.

Industry leading expertise

ARO were amongst the first to launch Horizon almost a decade ago. Now, as a Gamma Platinum Partner, we employ the most experienced Horizon specialists in the UK. We have a proven track-record designing, implementing and managing Horizon business solutions to support voice, data, and mobile strategies, including Horizon Collaborate, enabling users to effortlessly chat, voice call, video call, record calls and share files from their preferred device to enhance customer satisfaction and improve employee productivity.

We provide any hardware required, such as IP desk phones or devices, and assist with software provisioning to ensure seamless integration with the platform.

And our experienced support teams ensure that users are proficient and productive, delivering training sessions, technical assistance and troubleshooting, and facilitating expansion in scope and scale as the business evolves.

Enterprise-grade technology, productivity, & support

As a Platinum partner, Arrow have been installing Gamma Horizon for the UK’s leading companies for almost a decade. You’ll find a comprehensive feature set we’ve implemented for many mid-sized and large organisations:

  • Enterprise grade phone system features to boost productivity
  • Mobile client for full connectivity on the move
  • Horizon Portal for easy implementation and support
  • Horizon Collaborate offering instant messaging, file sharing, audio and video conferencing
  • Built-in options for disaster recovery and business continuity

Horizon Contact – Customer intimacy built in

You never get a second chance to make a first impression. When that first impression is through your contact centre, we give you the tools to build lasting online relationships with customers. These enable you to succeed on the channels your audience prefer – and at scale. Gamma helps you deliver on three of the most important factors when you’re contacted by phone or digitally:

  1. First-time resolution
  2. Short queue or response time
  3. UK-based employees

Horizon Contact is an optional customer contact centre solution that simply plugs into Horizon.

It offers you an easy way to boost customer contact experiences across voice, email and webchat. It’s also compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This enables your agents to work from anywhere on any device, using just a supported browser.

  • Cloud and web-based – work from anywhere
  • Omnichannel – voice, email and chat
  • Fully integrated with Horizon
  • Comprehensive data and reporting to aid decision-making

Giving Teams a voice – integrate fully with Microsoft Teams

Horizon makes it easy to set up a Teams connection. You can then get the best of the Horizon-hosted phone system, combined with the usability of Teams.

  • Easy to set up links between Horizon and Microsoft Teams
  • Microsoft Teams becomes a Horizon end point through desktop, mobile and web browser
  • Consistently reliable call quality and Horizon enterprise phone system features
  • We can configure call plans on your preferred platform
ARO is a Gamma Platinum Partner

As a Gamma Platinum Partner, we’re ideally positioned to connect your people, wherever they are, leveraging the UK’s leading hosted communication and collaboration platform. We’ll deliver a single integrated and innovative solution for all your business communications, that can seamlessly scale with business growth.”

Gamma Horizon is an award-winning cloud-based phone system designed to streamline and integrate various communication tools. It offers businesses a comprehensive, affordable on-demand telecom service for voice, messaging, and multimedia conferencing.

Gamma Horizon uses Voice over Internet Protocol (VoIP) technology to deliver voice communication services over the internet.

From this platform, users can access features like voice calling, video conferencing, instant messaging, and other collaboration tools through a centralised platform, enhancing communication and collaboration within the organisation.

Unified communications solutions, like Gamma Horizon, offer several advantages, including improved productivity. This is down to streamlined communication tools which enhance efficiency and collaboration. As it consolidates services and uses cloud technology, it also reduces infrastructure/maintenance costs and can be easily scaled up or down based on business needs and growth. Furthermore, having a unified communication platform means communication tools can be accessed from anywhere, at any time.

Its cloud-based nature allows for scalability, making it an affordable and flexible option for organisations of different sizes. Small businesses can particularly benefit from the unified communications features to enhance their communication, collaboration, and overall efficiency without the need for extensive infrastructure investments which can be expensive.

Gamma Horizon uses various security measures to protect user data and communications. This includes encryption for data in transit, secure access controls, regular security updates, and compliance with industry standards.

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