Unified Communications

By combining multiple channels into a unified communications solution, we give your people more choice and more control over how they connect and collaborate.

Getting communication right is critical to the performance of your business. Voice, video calls, unified messaging – we combine multiple channels creating efficient, centralised platforms, empowering your people to communicate in the way that best suits them.

Today, project breakthroughs regularly happen over Microsoft Teams, chatbots pre-qualify sales enquiries and colleagues co-author documents in the cloud. We use unified communication technology to integrate various communication tools and platforms into a single system. This allows seamless collaboration across different channels, including voice, video and messaging.

98% of workers expect to work remotely at least some of the time and teams span not only multiple locations but a range of time zones, and as generation Z enter the workplace, so too does the expectation that conversations happen continuously via instant messaging and ad hoc video conferencing rather than in pre-arranged meetings. With our help, you can equip your business to communicate seamlessly in all these different ways.

  • Simplified workflows. We bring everything together into a single, integrated platform – from setting up video conferencing and enabling mobile collaboration, to CRM integration, call routing and IP telephony.
  • Anywhere, anytime flexibility. Unified communications as a service (UCaaS) is a delivery model where teams can communicate securely and efficiently from wherever they are on any device.
  • Up-to-date and scalable. With cloud based platforms, unified communication is maintained off-site and designed to evolve – from routine software updates to upgrades and extensions as your business grows.
  • Crisis control. From everyday encryption to recovery of information following a server crash, we apply our expertise to safeguard your communications, whether your people are working from your premises or remotely.

There’s no question that digital communications will dominate the future of work. UCaaS solutions simplify and streamline your real time communication workflows, giving you the agility to meet the logistical needs of your workforce and their collaboration preferences.”

Why us?

01

Unrivalled access to world-class cloud communications providers

Gamma, Wildix, Mitel and NFON – gold and platinum partnerships with the biggest brands in the business mean we handpick the best unified communication (UC) solutions for your needs.

02

Custom-built enterprise communication solutions

Our technology vendors offer hundreds of features – and we know them all inside out. We spec and build your unified communication platform, so it’s tailored to deliver the performance you need.

03

We’ve got every angle covered.

From web conferencing to voice over internet protocol (VOIP) and presence technology, contact centre solutions to team collaboration tools and platforms – our UCaaS integrations are broad and comprehensive.

Performance

68% Centralise communication

68% of businesses say they prefer a single-pane-of-glass solution for communications. 

72%
Enhance productivity

For 72% of professional respondents, UcaaS led to improved productivity.

50%
Engage employees

Companies with effective communication have a 50% higher chance of reducing employee turnover. 

ARO is a Wildix Platinum Partner
ARO is a Mitel Gold Partner (logo)

Unified communications (UC) is the integration of various communication tools and services onto a single, cohesive platform. It combines different communication methods, such as voice, video, messaging, and collaboration tools, into a unified user experience.

Unified communications typically consists of three main components: messaging, voice and telephony and collaboration tools.

Unified communication helps to streamline communication, reducing delays and enhancing productivity, particularly among remote workers or geographically dispersed teams. It also consolidates communication tools onto one platform which lowers infrastructure and operational costs.

Unified communications (UC) integrates various communication tools, often within an organisation’s own infrastructure. Unified Communications as a Service (UCaaS) is a cloud-based delivery model where the entire UC suite is hosted and provided by a third-party service provider, like ARO. UCaaS offers scalability, flexibility, and reduced maintenance responsibilities compared to traditional UC.

Unified communications support hybrid work environments by connecting remote teams and facilitating seamless communication and collaboration. With a unified communication platform, employees can access communication tools from various devices and locations. It also provides a unified platform for virtual meetings, file sharing, and project collaboration.

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