Talkdesk

ARO is Talkdesk’s largest UK implementation partner, leveraging their AI-powered technology and industry-leading research to deliver a contact centre solution that enhances customer service, boosts customer satisfaction and builds customer loyalty.

The benefits of using Talkdesk

The best way to build customer loyalty is to deliver an exceptional customer experience – one that provides fast answers, personalised guidance and consistent service no matter the channel.

Talkdesk’s cloud-based contact centre solutions help to achieve this with an automation-first customer experience platform with innovative, AI-powered tools and applications, customer self-service, omnichannel engagement and valuable customer experience analytics.  Talkdesk’s call centre software makes hybrid or remote working seamless, giving agents the freedom to work from anywhere and on any device. 

A range of Talkdesk plans are available, including purpose-built industry products designed to meet the unique requirements of specific verticals.

We know how to use Talkdesk

ARO has implemented and managed contact centre solutions for leading UK enterprise organisations in banking, retail, professional services and energy and utilities among many others.

We’re the largest Talkdesk implementation partner in the UK, and our experienced experts can deliver a fast, secure and scalable deployment within as little as a few weeks, ensuring you have the knowledge and resources to customise the service to your needs.   

Talkdesk is the global leader in creating meaningful and seamless customer experiences, helping businesses to improve their daily communications and develop strong customer loyalty. As a Talkdesk Premier Partner, ARO is uniquely positioned to support you with your contact centre requirements, leveraging Talkdesk’s industry-leading technology and research.

Talkdesk’s cloud-based contact center solution is a comprehensive platform designed to facilitate customer interactions and support across various channels. It features innovative AI-powered tools and applications, customer self-service, omnichannel engagement, and customer experience analytics.

Talkdesk’s CX Cloud is an integrated suite of cloud-based contact center solutions. It is made up of features and capabilities that enhance customer experience, including omnichannel communication, analytics, automation, and workforce management.

Talkdesk Virtual Agents are part of Talkdesk’s contact center solution. These virtual agents use artificial intelligence and natural language processing to understand and respond to customer inquiries, providing assistance or routing them to the appropriate human agent when needed. Virtual Agents can help automate routine tasks, improve efficiency, and provide quick responses to common customer queries.

Talkdesk Workforce Management is a feature within the contact center solution that focuses on optimising and managing the performance of the workforce. It includes functionalities such as forecasting, scheduling, and performance tracking to ensure that contact center agents are appropriately utilised and aligned with the demands of customer interactions. Some benefits of Workforce Management include optimising staffing levels, improving agent productivity, and enhancing overall operational efficiency.

Talkdesk’s Real Time Dashboards provide a live, dynamic view of contact center performance metrics and key performance indicators (KPIs). These dashboards offer real-time insights into various aspects of contact center operations, such as call volumes, agent availability, customer wait times, and service levels.

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