Gamma Contact

We’re a Gamma Platinum Partner with over 10 years experience empowering SMEs to build customer loyalty via Gamma’s omnichannel customer engagement and communications platform.

Everywhere, all the time

Businesses that use omnichannel strategies record 91% greater customer retention compared to those that don’t. Gamma’s omnichannel Contact Centre platform simplifies and enhances customer service and communication for SMEs by letting customers engage in the ways that suit them best – including email, web chat and outbound SMS, with call recording and advanced queue management to ensure efficient call handling and compliance with privacy and data protection rules.

Because it’s cloud-based, no major hardware to purchase, and no software to roll out, Contact Centre can quickly scale from 2 – 500 seats.  Specifically designed to work in conjunction with Horizon and Collaborate, Contact Centre provides a joined-up experience and shared feature set for front and back-office contact centre agents, leading to improved outcomes and greater customer loyalty.

Focused on you – and your customers

ARO is a Gamma Platinum Partner, with contact centre customers that include some of the nation’s leading banks, retailers and leisure centres, top legal firms, energy and utility providers, and many more.

Our experienced product experts will guide you through the entire Contact Centre design and implementation process, ensuring you have the knowledge and resources to customise the service to your needs.  We provide a quick, secure and scalable deployment for Horizon Contact, and full user training and support to enhance the user experience. With our help, you can expect live services within just a few weeks, delivered and supported to the highest standard.

When a customer can communicate with the right person, by their preferred method, and get their issues resolved quickly and effectively, then they’re significantly more likely to remain a customer. ARO understands this, and with Gamma’s omnichannel Contact Centre platform, can help you to build customer loyalty through frictionless customer engagement.”

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