Call recording is a powerful business tool, particularly when integrated with call recording analytics. While any FCA-regulated company is legally bound to record telephone calls, call recording systems and analytics can provide valuable insights, evidence, and opportunities for quality control for any service-centric organisation with a focus on customer service.
Whether you have to record phone calls for PCI DSS compliance, or you want to utilise it for staff training and quality control purposes, we have the experience and technical expertise to ensure that you deploy the best call recording software for the task, and that it’s seamlessly integrated with your telecoms platform to deliver maximum value with minimum disruption.
ARO offers a range of call recording software and apps along with analytical tools to provide valuable insights, evidence, and opportunities for quality control. With more than 25 years delivering such solutions for organisations across all sectors – including in our own business – our team of solution experts have the knowledge and experience to understand your business drivers and recommend a solution to ensure compliance and facilitate more informed conversations with your customers.
ARO gives you integrated solutions that prioritise interoperability with your productivity. This means you get a customised single platform for your call recordings, with configurations and maintenance carried out through a single pane solution. Naturally, this gives you all the functionality needed to meet your compliance requirements.
Give your organisation the power to learn and improve from every interaction. Become even more proactive and productive in responding to evolving regulations, behaviours, and competitors. Gain the technology to playback, evaluate, and archive every customer contact.
When you work with us, you instantly gain 25+ years of expertise and experience. That’s how you can be sure your call recording solution seamlessly integrates with your telecoms platform. Freeing you to focus on what drives revenue, rather than on what components connect to which network.
You can seamlessly capture, archive, organise, play back and share voice recordings with our interaction recording solutions. Gain in-depth insight into your “voice-of the-customer”, uncover ways to improve the customer experience, and monitor employee performance to meet business objectives.
Managing built-in retention policies, permission levels, enterprise-grade encryption, with audit trails
Archive recorded sessions to separate storage locations.