In a hyperconnected world, we build omnichannel contact centre solutions that support your customers throughout their journey with you. Whichever route they decide to take.
We design and deliver omnichannel contact centre strategies that enable your agents to transition seamlessly between communication channels during a single service interaction. This means, however your customers connect with you – phone, email, instant messaging, chatbot – you can pick up from where a previous interaction ended, regardless of the channel it initially took place.
Gamma, Talkdesk, Wildix – we have gold and platinum partnerships with the best providers in the business. How we use and combine these technologies makes the difference between an OK and a great customer experience. For example, we can configure advanced queue management options, such as skills-based routing and last agent routing, to direct your customers to the right place, right away. And with AI and self-service tools, we up productivity and response times by automating every step of your customer journey.
ARO product experts will guide you at every stage, helping you to customise your solution to offer more choice, more flexibility and a better experience for your customers and agents.
ARO provides a quick, secure and scalable deployment process. With us, your cloud-based contact centre can be up and running in a few weeks.
We offer a range of plans from basic agent support to a full workforce engagement management system.
Enhanced customer loyalty
Businesses using omnichannel strategies keep 91% more customers each year compared to those that don’t.
More responsive customer service
60% of customers value the ability to resolve issues quickly.
Greater flexibility for customers
84% of companies believe customers want self-service options available at all times.