We design and deliver omnichannel contact centre strategies that enable your agents to transition seamlessly between communication channels during a single service interaction. This means, however your customers connect with you – phone, email, instant messaging, chatbot – you can pick up from where a previous interaction ended, regardless of the channel it initially took place.

Gamma, Talkdesk, Wildix – we have gold and platinum partnerships with the best providers in the business. How we use and combine these technologies makes the difference between an OK and a great customer experience. For example, we can configure advanced queue management options, such as skills-based routing and last agent routing, to direct your customers to the right place, right away. And with AI and self-service tools, we up productivity and response times by automating every step of your customer journey.

• Cloud-based contact centre solutions. Scale up or down by simply adding or removing seats from your license and seamlessly integrate your systems and processes so you can seamlessly share data across your organisation.
• Webchat. From basic, scripted webchats to intelligent virtual agents, you can quickly answer customer questions while agents focus on other tasks.
• Wallboards. Access powerful live data from the start of a conversation, giving you better insight into queues and live status events.
• Real-time reporting and call analytics. Accurately measure service level agreement metrics – from average queue times to first call resolutions.