Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
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Contact Centre Solutions
At ARO, we design, develop, and maintain contact centre technology infrastructure to deliver exceptional customer experiences. Whether it’s resolving issues over the phone through our call centre solutions, or handling inquiries via AI-driven chatbots, or providing real-time updates through mobile apps, we empower your team to connect with customers seamlessly across all channels.
Omnichannel Solutions for Seamless Communication
ARO’s omnichannel contact centre technology solutions enable agents to transition effortlessly between communication channels- whether it’s phone, email, instant messaging, or chatbots- during a single interaction. This ensures a consistent customer experience, allowing you to pick up the conversation exactly where it left off, ensuring every customer journey feels connected and consistent.
Advanced Features to Enhance Customer Engagement
Modern contact centres must adapt to customers’ preferred channels while delivering fast, personalised interactions and improved first-contact resolution ARO offers solutions designed for scalability, efficiency, and enhanced customer loyalty.
Key features include:
- Cloud-Based Platforms: Scale effortlessly by adding or removing seats, while integrating cloud contact centre technology for seamless data sharing across your organisation.
- Advanced Queue Management: Leverage features like skills-based routing and last agent routing to direct customers to the right place, right away.
- PCI-Compliant Payment Systems: Securely handle customer payments with mapped, stored, and compliant systems.
- Real-Time Reporting and Analytics: Monitor service levels, track metrics like average queue times, and gain actionable insights with advanced analytics tools.
Managed support. Only Better.
Customer Satisfaction is an important KPI for our business and these statistics show how we performed in October 2025.
Case Studies 97%
Customer Satisfaction
94%
Incident Resolution SLA
96%
Incident Response SLA
98%
Resolved within 5 days
Transform Customer Engagement with Cloud Contact Centres
ARO’s cloud contact centre technology gives you the power to proactively engage with customers across voice, chat, email, and text. With seamless integrations and omnichannel capabilities, you can deliver a consistent experience, build loyalty, and improve satisfaction.
Built-In Tools for Better Customer Interactions
- Webchat & Virtual Agent Integration: Enable quick responses with intelligent virtual agents or basic webchat tools, allowing agents to focus on more complex tasks.
- Live Wallboards & Dashboards: Visualise queue and agent performance data in real time, providing actionable insights to improve operations.
- Secure Call Recording: Enhance staff training, meet compliance requirements, and gather valuable insights with secure call recording capabilities.
About Our Contact Centre Solutions
A Partnership Approach
ARO’s product experts will guide you through every stage, helping you customise your solution to offer more choices, greater flexibility, and an enhanced experience for both your customers and agents.
Fast Deployments
ARO ensures a quick, secure, and scalable deployment process. With our expertise, your cloud-based contact centre can be operational within weeks.
Tailored Plans to Meet Your Needs
We offer a variety of plans, ranging from basic agent support to comprehensive workforce engagement management systems.
All Contact Centre Solutions
Our Contact Centre solutions are designed to enhance customer interactions, streamline operations, and improve overall efficiency. With strong partnerships with industry-leading vendors like Talkdesk, Gamma and Wildix, our contact and call centre solution providers offer tailored solutions to suit your business needs. With advanced call recording and secure PCI payment solutions, we ensure compliance, security, and seamless communication, helping you deliver exceptional customer service.
Why Choose ARO for Collaboration Technologies Solutions?
01
Expertise in Collaboration Solutions
ARO has over 25 years of experience deploying and managing collaboration tools for organisations of all sizes, ensuring seamless communication and teamwork.
02
Partnerships with Leading Providers
Benefit from our relationships with top collaboration technology providers, including Microsoft Teams, Gamma, Wildix, and other industry leaders.
03
Customised Collaboration Strategies
We tailor collaboration solutions to your organisation’s unique needs, enabling efficient workflows and enhanced productivity.
04
End-to-End Support
From setup to ongoing maintenance, our dedicated support team ensures your collaboration tools remain reliable and up to date.
05
Secure and Compliant Solutions
ARO’s collaboration technologies adhere to the highest security standards, including ISO certifications, to protect sensitive business communications and data.
06
Future-Ready Collaboration
We help businesses stay ahead with modern tools that integrate seamlessly with other IT systems, providing a scalable and flexible collaboration environment.
Supporting Various Industries with Collaboration Services
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Contact Centre Solutions FAQs
01What is the difference between a contact centre and a call centre?
A call centre predominantly handles inbound and outbound phone calls whereas contact centres encompass many different types of communication channels, including voice calls, email, chat, and social media.
02What is an omnichannel contact centre?
An omnichannel contact centre integrates multiple communication channels, allowing seamless transitions between them. This ensures that customer interactions remain consistent and uninterrupted, regardless of how they initially reach out.
03What are the benefits of a cloud-based contact centre?
Cloud contact centres provide scalability, cost savings, and flexibility. You can easily adjust resources, access updates automatically, and integrate systems without the need for extensive on-premise infrastructure.
04What is skills-based routing, and how does it benefit my business?
Skills-based routing matches customers with agents who have the most relevant expertise, reducing resolution times and improving the overall customer experience.
05How quickly can ARO deploy a contact centre solution?
Skills-based routing matches customers with agents who have the most relevant expertise, reducing resolution times and improving the overall customer experience.
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