Microsoft Teams Telephony

By adding voice calling into your Microsoft Teams platform, we create a powerful central hub for all your communication, document sharing, scheduling, and collaboration.

What ARO clients quickly learn about Microsoft Teams phone system integration is it’s about more than cost-effective calling plans. We apply our telephony expertise to transform your Teams platform into a powerful unified communications solution.

Microsoft Teams telephony leverages Voice over Internet Protocol (VoIP) to enable voice calling from any device and location with an internet connection. This offers powerful productivity benefits for businesses looking to move away from traditional PSTN calling to a cloud-based solution.

Unifying communication channels

Teams telephony creates an opportunity to consolidate voice calling, video conferencing, chat, and document sharing into a single Microsoft-powered collaboration platform. With a more streamlined approach to business communication, you give remote and office-based employees more freedom to communicate and share ideas and information in the way that’s best for them.

  • Explore Microsoft Teams telephony options. Call routing, voicemail, call forwarding and interactive voice response (IVR) – we’ll configure your system to optimise performance.
  • Integrating systems. We’ll integrate your phone system with your Microsoft 365 suite and CRM system to maximise synergies and achieve synchronicity across applications.
  • Secure and compliant. We implement encryption and authentication mechanisms to ensure secure and compliant communications.

Constant app switching is a source of frustration for today’s hybrid workers. Transitioning your enterprise telephony to Microsoft Teams consolidates collaboration tools into a robust business communication stack, creating one interface for voice calls, video conferencing, messaging, and document sharing.”

Microsoft Teams Telephony. Only better.


Vendor certified

We hold Platinum and Gold accreditation from world class telecoms vendors – including Microsoft.


Inhouse cloud telephony experts

We offer inhouse design, implementation, and support for 50,000 users on our cloud telephony solutions.


A smooth deployment

From porting existing phone numbers and call histories, to delivering training and tutorials for users, we offer a fully supported implementation.

Impact where it matters

Erasing silos and filling communication gaps

Unified communication platforms make collaboration between teams and departments easier, speeding up decision-making.

Low cost, low maintenance

Leveraging VoIP capabilities for internal and external voice communication reduces the cost of calls and demands less maintenance than traditional phone lines.

Creating more room to scale

Flexible calling plans, adding or removing users, feature extensions – cloud telephony offers more freedom to adapt to changes in business needs and call volumes.

Microsoft Teams telephony is the integrated voice communication capabilities within the Microsoft Teams platform. It allows users to make and receive phone calls, host audio conferences, and manage their telephony needs directly within the Teams application.

Moving to Microsoft Teams for Telephony offers many benefits, including reduced IT costs and footprint. Having Teams telephony reduces the need for separate solutions and infrastructure and enables users to make and receive calls from anywhere with an internet connection. It also combines everything under a single platform and seamlessly integrates with other Microsoft 365 apps and services.

Microsoft Teams telephony is based on Voice over Internet Protocol (VoIP) technology. It uses the internet to transmit voice communications, allowing users to make calls using an internet connection rather than traditional telephone lines.

Microsoft Teams telephony offers a phone system feature that includes the necessary telephony functionalities, such as call routing, voicemail, and other features that are traditionally provided by a PBX. This allows organisations to consolidate their communication tools into the Teams platform.

The Microsoft Phone System license gives users access to the full telephony features of Microsoft Teams such as cloud voicemail, call forwarding, auto attendants, call queues, call transfer, and more. This license is a must for organisations looking to utilise Teams as a complete unified communication and telephony solution.

To upgrade Teams for phone calls, users need to acquire the appropriate license for Teams telephony features and integrate compatible hardware such as IP phones or USB headsets. Configuring direct routing will also allow organisations to use their own telephony providers.

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