ARO combines technologies to create solutions that transform an OK contact centre customer service into exceptional, loyalty-winning experiences.
High quality, intuitive and fully connected communications are non-negotiable foundations of delivering an exceptional customer experience today. ARO consultants guide you at every stage of the contact centre implementation process, helping you to customise technology solutions to offer more choice, more flexibility and more satisfying interactions for your customers and agents.
From setting up a call centre to introducing wall boards, entry level reporting and CRM integrations, to AI-driven virtual assistants. We guide you on how to configure your contact centre to give your customers the flexibility to choose the mode of communication they prefer and to even switch between channels without needing to repeat themselves.
Gamma, Talkdesk, Wildix – gold and platinum partnerships with leading vendors mean we select the best contact centre software solutions for your business needs and budget.
For example, when setting up a call centre, we can configure skills-based routing and last agent routing to direct your customers to the right place, right away.
ARO solutions speed up resolutions, reduce call queues and improve customer loyalty, helping you to achieve your customer service strategy.
Improved agent productivity & knowledge
According to 62% of customers, agent knowledge and resourcefulness are key in shaping a positive customer service experience.³
Speeding up issue resolution
Self-service options and seamless knowledge sharing enhance efficiency and 60% of customers value the ability to resolve issues quickly.⁴
Voice, email, and webchat – choice and flexibility lead to better experiences for your customers and your agents.