High quality, intuitive and fully connected communications are non-negotiable foundations of delivering an exceptional customer experience today. ARO consultants guide you at every stage of the contact centre implementation process, helping you to customise technology solutions to offer more choice, more flexibility and more satisfying interactions for your customers and agents.

Technology-enhanced CX

From setting up a call centre to introducing wall boards, entry level reporting and CRM integrations, to AI-driven virtual assistants. We guide you on how to configure your contact centre to give your customers the flexibility to choose the mode of communication they prefer and to even switch between channels without needing to repeat themselves. 

• Webchat. From scripted chats to intuitive virtual agents that can answer routine customer questions while agents focus on other tasks.  
• Wallboards. Access to powerful live data gives contact centre teams better insight into call queues and the live status of events.
• AI and self-service tools. With advanced software solutions, we streamline your contact centre process by automating every step of your customer journey.
• Software integration. We’ll advise you on how to integrate multiple systems and processes, so you can share data seamlessly across your organisation.