Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
View 
Blog
Contact Centre Consultancy Services
Build exceptional customer experiences with ARO’s Contact Centre Consultancy Services. We combine cutting-edge technologies with expert implementation strategies to help you deliver loyalty-winning interactions across every channel.
The Importance of Contact Centre Consultancy
High-quality, intuitive, and fully connected communication channels are critical for delivering exceptional customer experiences (CX). ARO’s contact centre consultancy services guide you through every stage of implementation, from setting up advanced systems to customising technology for seamless communication.
- Omnichannel Excellence: Provide consistent, connected customer experiences across voice, webchat, email, and more.
- Tailored Solutions: Design systems to align with your business goals, improving customer satisfaction and agent efficiency.
- Future-Ready Technology: Incorporate AI, self-service tools, and CRM integrations for smarter, faster customer service.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
Key Features
- Omnichannel Communications: Enable seamless customer interactions across voice, email, webchat, and more, with the ability to switch channels effortlessly.
- AI-Driven Efficiency: Deploy virtual assistants and self-service tools to automate routine tasks and enhance issue resolution speed.
- Live Data Insights: Use wallboards to give agents real-time visibility into queues, events, and performance metrics.
- Integrated Solutions: Connect contact centre software with your existing systems for smooth data sharing across your organisation.
- Customised Reporting: Leverage entry-level and advanced reporting to track key performance indicators and improve operations.
All Collaboration Professional Services
Our professional services deliver deep expertise, empowering your organisation with sustainable competitive advantages by combining world-class technologies with first-class service. ARO’s certified experts specialise in optimising collaboration platforms like Microsoft Teams, ensuring seamless integration, enhanced productivity, and secure communication. From strategic planning to implementation and ongoing support, our tailored solutions help you unlock the full potential of your collaborative technologies while maximising efficiency and strengthening digital security.
Why ARO for Professional Collaboration Services?
01
Support from Dedicated Cloud Experts
Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.
02
An Experienced IT Support Provider
We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.
03
Accredited Microsoft Solutions Partner
We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.
04
Tailored IT Support Solutions
We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.
05
Seamless Onboarding and Business Continuity
Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectivesfrom day one.
06
Security and Compliance
ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.
Supporting Various Industries with Collaboration Services
The fantastic customer care provided by the ARO team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact, and have control via the web portal among other great features.
Contact Centre Consultancy Services FAQs
01What is a contact centre?
A contact centre is a centralised hub for managing customer interactions across multiple channels, including voice, email, webchat, and VoIP.
02What is CCaaS?
CCaaS (Contact Centre as a Service) is a cloud-based solution that provides businesses with access to a contact centre provider’s software. CCaaS solutions allows businesses to efficiently manage customer interactions without the need for extensive on-premises hardware or infrastructure.
03How can omnichannel communication improve customer service?
Omnichannel solutions ensure customers can switch between communication methods without repeating themselves, leading to smoother, more satisfying experiences.
04What are the benefits of integrating AI in contact centres?
AI tools like virtual assistants streamline operations, resolve routine queries quickly, and free agents to focus on complex customer needs.
05What is the difference between a CRM and a contact centre?
A CRM focuses on managing and analysing customer data and interactions throughout the customer lifecycle whereas a contact centre mainly focuses on handling real-time customer communications and interactions. While a CRM and contact centre can integrate, they serve different aspects of customer engagement and management.
Latest Insights
View all Resources 
Blog
ASOS and the Need to Verify: Codename Yorkshire Puddings
By Adam Butler, Principal Cyber Solutions Architect OK, you’ve probably already heard, but if not… On Tuesday morning, a...
View 
