Enhance collaboration and productivity with ARO’s Managed Microsoft Teams Solutions. We simplify migration, integration, management, and ongoing optimisation to ensure your business harnesses the full power of Microsoft Teams.
Microsoft Teams is the go-to collaboration tool for today’s remote and hybrid workplaces. But its full potential often goes untapped. Challenges such as synchronising Teams with SharePoint and Outlook, integrating with other systems, and educating employees can hinder effectiveness.


ARO has been at the forefront of providing Teams Voice solutions to UK businesses for over 15 years. Our brochure explains how we leverage our in-house Microsoft-accredited Direct Routing Platform to create bespoke communication solutions for organisations of all sizes and complexities. Whether you need Direct Routing or a complete Microsoft Teams environment, ARO ensures seamless integration and a unified experience.
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Microsoft Teams has become the collaboration platform of choice for modern organisations. It strengthens businesses in how well it brings communication, productivity and Microsoft 365 tools together. When implemented correctly, it can transform how teams work, share knowledge and stay connected.
With over 25 years of expertise in managing collaboration and communication services, we offer a range of managed solutions tailored to enhance your organisation’s connectivity and productivity. From UCaaS and CCaaS to mobility and mobile device management, our services ensure seamless communication across your teams. We also provide managed connectivity, Microsoft Teams support, and advanced AV and meeting room solutions, delivering a comprehensive approach to collaboration that meets the demands of modern business.
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Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.
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We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.
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We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.
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We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.
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Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectives from day one.
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ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.




ARO’s approach to the managed service has ensured it is managed proactively and in collaboration with our team to ensure the solution remains cutting-edge and incorporates the ever-evolving landscape of Higher Education IT. ARO’s team of highly skilled engineers and architects are a valuable partnership.
Teams Implementation includes everything from migrating data and configuring settings to integrating with other tools and providing ongoing management.
Integrating Teams with tools like SharePoint and Outlook creates a unified workspace, streamlining communication and improving productivity.
Direct Routing refers to a feature in Unified Communications (UC) platforms, such as Microsoft Teams, that allows organisations to connect their internal telephone system (PBX) with the communication platform.
Adding voice by direct routing gives Teams PBX capabilities. This gives organisations the opportunity to combine meetings, chat, file management, and more with outbound and inbound calling, creating unified communications.
Implementation timelines vary depending on data migration, voice requirements and integrations, but most deployments can be completed in phases to minimise disruption.
Yes. With Teams Phone, Operator Connect, and Direct Routing, Teams can function as a full cloud-based phone system, allowing you to retire on-premises PBX hardware and consolidate calling, meetings, and collaboration.