Microsoft Teams Services & Implementation

Enhance collaboration and productivity with ARO’s Managed Microsoft Teams Solutions. We simplify migration, integration, management, and ongoing optimisation to ensure your business harnesses the full power of Microsoft Teams.

Get in touch >

Microsoft Teams is the go-to collaboration tool for today’s remote and hybrid workplaces. But its full potential often goes untapped. Challenges such as synchronising Teams with SharePoint and Outlook, integrating with other systems, and educating employees can hinder effectiveness.

  • Unified Digital Workspaces: Seamlessly integrate Teams with Microsoft applications like Outlook, SharePoint, and OneDrive.
  • Enhanced Collaboration: Unlock features like instant messaging, video conferencing, and file sharing to streamline workflows.
  • Ongoing Optimisation: Ensure Teams evolves with your business through continuous monitoring and updates.
hands typing on a laptop keyboard

Teams Voice Solutions with ARO

ARO has been at the forefront of providing Teams Voice solutions to UK businesses for over 15 years. Our brochure explains how we leverage our in-house Microsoft-accredited Direct Routing Platform to create bespoke communication solutions for organisations of all sizes and complexities. Whether you need Direct Routing or a complete Microsoft Teams environment, ARO ensures seamless integration and a unified experience.

Download brochure
People sat at a desk in a boardroom
  • Customised Setup and Integration: We configure Teams to work seamlessly with your existing IT infrastructure and applications.
  • Data Migration: ARO ensures a smooth transition of conversations, files, and data from legacy platforms to Teams.
  • End-to-End Management: From user provisioning to setting permissions and security protocols, we manage the entire process.
  • Voice for Teams: Our in-house service connects existing PBX users to Microsoft Phone System without requiring on-premises hardware.
  • User Training and Adoption: Tailored training sessions and user guides to help employees make the most of Teams’ capabilities.
  • Scalable Solutions: Whether for SMEs or large enterprises, we provide Teams solutions that grow with your organisation.

Managed support. Only Better.

Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.

Case Studies
97%

Customer Satisfaction

95%

Incident Resolution SLA

99%

Incident Response SLA

98%

Resolved within 5 days

Microsoft Teams has become the collaboration platform of choice for modern organisations. It strengthens businesses in how well it brings communication, productivity and Microsoft 365 tools together. When implemented correctly, it can transform how teams work, share knowledge and stay connected.

  • Unified communication in one platform
    • Chat, meetings, calls and file sharing live in the same place. With the right setup, this reduces communication silos and makes it easier for teams to stay aligned.
  • Deep integration with Microsoft 365
    • Teams works seamlessly with Outlook, SharePoint, OneDrive and business apps. Proper configuration ensures everything is connected, organised and secure.
  • Designed for hybrid and remote work
    • Teams supports real-time collaboration from any location. Structured implementation helps avoid channel sprawl, inconsistency and poor user adoption.
  • Scalable for any organisation
    • Whether you’re a small team or a distributed enterprise, Teams adapts as you grow. ARO’s implementation approach ensures your environment remains manageable and future-ready.
Microsoft Solutions Partner Security

Why ARO for Collaboration Managed Services?

01

Support from Dedicated Cloud Experts

Our support portal allows you to log issues for rapid resolution by one of our specialist cloud technicians.

02

An Experienced IT Support Provider

We support over 50,000 end users with Cloud and IT services for some the UK’s largest companies, including FTSE 100 companies, law firms and broadcasters.

03

Accredited Microsoft Solutions Partner

We stay at the forefront of cloud technologies by being acknowledged as a Microsoft solutions partner in 5 key areas. Additionally, our cloud team have obtained a total of 61 Microsoft accreditations.

04

Tailored IT Support Solutions

We offer customised IT support services designed to meet the unique needs of your organisation. Whether you’re transitioning from another IT provider or managing an in-house IT team, our solutions are crafted to ensure a smooth and efficient process.

05

Seamless Onboarding and Business Continuity

Our onboarding process focuses on maintaining business continuity. We collaborate closely with your team to understand your specific requirements, ensuring a seamless integration of our services while optimising your IT infrastructure to support your business objectives from day one.

06

Security and Compliance

ARO maintains top-tier security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus accreditations.

ARO’s approach to the managed service has ensured it is managed proactively and in collaboration with our team to ensure the solution remains cutting-edge and incorporates the ever-evolving landscape of Higher Education IT. ARO’s team of highly skilled engineers and architects are a valuable partnership.

- London South Bank University

Microsoft Teams Solutions FAQs

01What does Teams Implementation involve?

Teams Implementation includes everything from migrating data and configuring settings to integrating with other tools and providing ongoing management.

02Why is integration important with Microsoft Teams services?

Integrating Teams with tools like SharePoint and Outlook creates a unified workspace, streamlining communication and improving productivity.

03What is direct routing?

Direct Routing refers to a feature in Unified Communications (UC) platforms, such as Microsoft Teams, that allows organisations to connect their internal telephone system (PBX) with the communication platform.

04Why is direct routing important for Teams Calling?

Adding voice by direct routing gives Teams PBX capabilities. This gives organisations the opportunity to combine meetings, chat, file management, and more with outbound and inbound calling, creating unified communications.

05How long does implementing Microsoft Teams services take?

Implementation timelines vary depending on data migration, voice requirements and integrations, but most deployments can be completed in phases to minimise disruption.

06Can Microsoft Teams replace my existing phone system?

Yes. With Teams Phone, Operator Connect, and Direct Routing, Teams can function as a full cloud-based phone system, allowing you to retire on-premises PBX hardware and consolidate calling, meetings, and collaboration.

Latest Insights

View all Resources