Dynamics 365 Solutions

We use Dynamics 365 to break down your data silos, providing a way for remote teams working with disparate systems to share information and work together on one, unified platform.

Why use Dynamics 365?

Microsoft Dynamics 365 is a comprehensive suite of business applications designed to help organisations streamline their operations, improve customer relationships, and drive business growth.

At its core, Microsoft Dynamics 365 combines different aspects of enterprise resource planning (ERP) and customer relationship management (CRM) into a single integrated platform. This allows organisations to seamlessly manage their financials, sales, marketing, customer service, operations, and more all within a unified system. And by unifying ERP and CRM under one umbrella, organisations can break down data silos, improve collaboration between departments, and gain a holistic view of both their operations and customer interactions.

In addition, Dynamics 365’s cloud-based architecture ensures scalability and flexibility for businesses of all sizes. Integrating it with Microsoft Azure, allows businesses to access their data and applications from anywhere at any time, making it easier to collaborate with teams, work remotely, and stay connected with both customers and partners.

All Dynamics Business Applications

The Microsoft Dynamics 365 applications seamlessly integrate various functionalities like ERP and CRM. This integration offers businesses a holistic solution to manage different aspects of their operations, from financials and sales to customer service and operations, all within one unified platform.

We’re an Accredited Dynamics 365 Partner in the UK

ARO has a proven track record of delivering Dynamics 365 implementations for a wide range of businesses, from small to large enterprises, across various industries.

Our team of experienced and certified professionals possess in-depth technical knowledge and expertise in Dynamics 365. As one of the leading Dynamics Partners in the UK, we offer expert support across the entire Dynamics 365 product stack which also encompasses the Power Platform apps, Plus, with 5 Microsoft accreditations under our belt, and over 61 individual Microsoft accreditations, we can provide our customers with the latest Microsoft technology and superior support.

Implementing Dynamics 365 is not a one-size-fits-all approach. We take a consultative approach, working closely with clients to understand their pain points and goals so each solution is customised to meet the individual needs of every client.

With ARO as your Dynamics 365 Partner, you can rest assured that you will receive the highest level of service and support throughout your Dynamics 365 journey to take your business to the next level.

Microsoft Solutions Partner Accreditations

Discover Secure+ for Microsoft 365

With Secure+ for Microsoft 365, your journey towards a fortified, optimised Microsoft 365 environment isn’t a destination – it’s an ongoing pursuit of excellence, driven for you by ARO, one of the UK’s leading Microsoft Centres of Excellence.

Specialist Dynamics 365 Support and services

ARO is a Microsoft Solutions Partner offering a wide range of specialist support and services to help businesses make the most of their Dynamics 365 investment. Whether you need assistance with implementation, customisation, migration, or training, our team of experts will guide you through every step of the process.

  • Implementation. Streamline the implementation process, reduce risks, and minimise disruptions. ARO has the necessary experience to navigate complex implementation challenges and ensure a successful deployment that meets your business goals.
  • Support and Upgrade. Gain 24/7 support and maintenance services. Free up businesses’ IT resources, allowing employees to focus on more complex tasks.
  • Customisation. ARO will assess your business needs and infrastructure to design a tailored solution just for your business. This includes migration planning, license support, software selection, and more.
  • Training. ARO’s team of experts will guide your employees through the adoption process, empowering them to fully utilise the capabilities of Dynamics 365.
  • Audit. Optimise your Dynamics 365 investment with professional audit services to uncover key insights and offers precise recommendations for strategic improvements.

Customer Implementations

01

Transforming Asset Management

Existing asset management system upgrade which included utilising the Dataverse, automating processes and providing browser based tools for Asset Engineers.

02

Advanced resource scheduling & optimisation

Streamlined maintenance processes​ combined with resource scheduling and optimisation ​plus a seamless integration with Dynamics 365 Finance​.

03

Digital transformation

All-in-one business management solution​ including a large field services element providing employee and volunteer management services​, Supplier and Order management​.

How ARO can help...

Implementing Microsoft Dynamics 365 offers various benefits for businesses across different industries.

01

Streamlined Operations

A single platform combines disparate systems, reduces manual data entry and boosts efficiency.

02

Enhanced Customer Relationships

Thanks to personalised experiences, timely and relevant communications

03

Improved Decision-Making

As a result of insights from real-time data and comprehensive analytics.

04

Scalability and Flexibility 

Dynamics 365 is designed to grow and adapt with a business.

05

Increased Productivity 

Automation and collaboration features help to streamline workflows, reduces manual tasks, and improves team productivity.

06

Cost-Effective Solution

It is a cloud-based platform, so no upfront hardware and infrastructure investments, pay only for the licenses and functionalities you need.

Our Dynamics 365 Services

Microsoft Dynamics 365 FAQs

Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship
management (CRM) software suite, offering integrated applications for various business functions.

Microsoft Dynamics is a cloud-based business application platform that includes various CRM and ERP solutions whereas Microsoft 365 is a suite of productivity tools such as Teams, Outlook, Office, and OneDrive.

Dynamics 365 is a suite of cloud-based applications by Microsoft designed for various business functions, including Sales, Customer Service, Marketing, Finance, Operations, and more. Dynamics 365 provides a unified platform for comprehensive business management.

Dynamics 365 doesn’t come included with Microsoft 365. They are separate offerings, each with their own pricing and features. However, they can be integrated to work together, allowing businesses to leverage the capabilities of both platforms.

Dynamics 365 is widely regarded as a strong ERP solution due to its comprehensive suite of cloud-based applications, scalability, flexibility, and deep integration with other Microsoft products.

Dynamics AX (now Dynamics 365 Finance) and Dynamics NAV (now Dynamics 365 Business Central) were previously standalone ERP solutions by Microsoft. They have been integrated into the Dynamics 365 suite, focusing on finance, supply chain, and business management.

Dynamics 365 includes Power BI, a business analytics service, and Cortana Intelligence, a service offering that allows businesses to transform data into useful actions. These intelligence tools are used for prescriptive advice, predictive insights, and actionable next steps.

Organisations can tailor the applications, workflows, and data models within Dynamics 365 to align with their unique processes. These customisations can be done using built-in tools or through the use of the Power Platform.

Dynamics 365 products can be purchased through Microsoft’s subscription-based licensing model. However, Microsoft only sell through Dynamics partners, so you will need to work with a partner to buy your licences and set up your system.

A Microsoft Dynamics partner is an organisation with certified Microsoft Dynamics experience who you can work with to implement and configure Microsoft Dynamics 365 and other Microsoft business solutions.

Managed support. Only Better.

Customer Satisfaction is an important KPI for our business and these statistics show how we performed in June 2024.

97%

Customer Satisfaction

94%

Incident Resolution SLA

99%

Incident Response SLA

98%

Resolved within 5 days

Latest Insights

With the rise of remote and hybrid workers, more and more people are relying on their mobile devices to access and respond to work emails. While this may offer convenience and flexibility, it also comes with its own set of risks.

In this blog, we will explore the specific risks associated with navigating email on mobile devices and how to reduce those risks.

The Technological Risks of Email on Mobile Devices

As employees split their time between the office and home/remote locations, the use of personal mobile devices for work-related tasks, such as email communication, has become more common. Although this allows for increased productivity and connectivity, it also opens up new avenues for potential threats and security vulnerabilities.

Using devices for both personal and professional purposes blurs the line between personal and corporate information. This raises concerns about data leakage, as sensitive work-related information could be inadvertently shared outside the organisation. Plus, as employees are able to access company networks and sensitive information from various locations and devices, the attack surface for malicious actors increases significantly.

Additionally, personal devices may lack the same level of security controls and updates as company-provided devices, putting sensitive data at risk. Employees may unknowingly download malware or click on malicious links, compromising the security of their email accounts and potentially exposing corporate networks and data.

Rushed Replies, Small Screens and Email Blunders

Emailing on mobile devices often leads to rushed replies and the potential for communication blunders. The small screen sizes and limited keyboards dramatically increase the likelihood of typographical errors that result in the wrong information being shared. This could be anything from choosing the wrong recipient in a drop-down menu, attaching the wrong file, or accidentally selecting ‘reply all’. Although these are minor mistakes, the consequences can be severe.

Spear-phishing attacks in particular are a major risk when using mobile devices for email. As mobiles typically display the sender’s name rather than the entire email, it is more difficult to identify anomalies in the domain or subdomain. Plus, as many successful data breaches start from some type of spear-phishing attack, anything that increases the success rate of these attacks poses a serious threat to your business’ data security.

Emerging Mobile Threats in 2024

70% of UK office workers use mobile devices for work and continue to use multiple communication channels, including SMS. However, with employees using multiple communication channels, it is unsurprising that there has been a significant rise in multi-channel attacks.

After an initial phishing email sent to the victim, SMS was the third most common next step, accounting for 18.6% of multi-channel attacks. This is down to a few reasons. One being its high accessibility. Mobile numbers can be easily obtained through a wide availability of options such as out-of-office replies, open-source intelligence searches, and even email signatures, making it simple to target victims through SMS. Another reason is that mobile devices generally have lower security measures than desktop computers. SMS, in particular, lacks the robust security protocols needed to protect individuals against phishing attacks.

Balancing Convenience and Risk

Mobile devices enable employees to stay connected and respond to work emails regardless of their location, increasing flexibility and productivity. However, it is essential to strike a balance between convenience and risk management.

Issues such as small screens and increased vulnerability to spear-phishing attacks make mobile devices a potential weak link in an organisation’s security. To stay ahead of these threats, organisations should provide regular training and awareness programs to educate employees about the latest mobile security threats and best practices for staying safe while accessing email on their mobile devices. Plus, implementing intelligent email security tools can help further reduce these risks.

Egress Intelligent Email Security platform

One effective solution to mitigate the risks associated with navigating email on mobile devices is Egress’ Intelligent Email Security platform.

Integrating Microsoft 365 with Egress Defend and Egress Prevent offers robust protection against various email threats, including phishing attacks, data leakage, and accidental emailing to the wrong recipients. These models use advanced AI to detect threats and provide real-time alerts to users before a cyber attacks can occur.

Egress Defend uses pre-generative and zero-trust models, along with linguistic, contextual, and behavioural analysis to detect advanced inbound threats such as spear-phishing attempts. Additionally, Egress Prevent uses contextual machine learning and pre-trained deep neural networks to identify abnormal sending behaviour to stop emails and attachments from being sent to unauthorised recipients.

While using mobile devices for email navigation offers convenience and flexibility, it also exposes individuals and organisations to various risks. To mitigate these risks, it is essential to address both human and technological vulnerabilities, regularly update devices and applications, practice secure email habits, and consider utilising advanced email security platforms like Egress Intelligent Email Security. Discover more about Egress on our website or harness ARO’s Egress expertise to add a more proactive layer to your data security and threat detection.

In 2023, 347 cyber incidents were reported in the education and childcare sector in 2023 – an increase of 55% since 2022. Additionally, government data suggests that most schools and colleges have experienced a data breach in the past year alone.

Recently, The Billericay School in Essex suffered a data breach during the school holidays – a prime time for cyber criminals as IT support and security measures are reduced. In a letter to parents, head teacher Patrick Berry said the attack occurred even though they had “industry standard firewalls, firmware and malware security” in place. He also said “This attack has resulted in all of the school IT system being compromised and inaccessible by a complex encryption.”

In this blog we will discuss the different types of data breaches schools are vulnerable to and the solutions available to prevent them.

Cyber security in the Education Sector

Schools are particularly responsible for the data they hold, for safeguarding as well as GDPR reasons. Any information relating to pupils must be out of reach for any attackers and protected against any interference or manipulation. Plus, with the increased focus on digitalisation of the education sector, cyber security and reducing cybercrime in schools should be high up on the list for all education institutions. However, stretched school budgets limit how much schools can invest in cyber-security defences, with most of the budget being used for educational purposes. Fortunately, a DfE spokesperson said the government was increasing school funding to “the highest level ever in real terms per pupil, to support school leaders to meet their costs”.

Types of Data Breaches in Schools

According to IT Governance’s report, ransomware was the most common cause of data breaches among schools in 2022, accounting for 41% of all incidents. Another common cause of data breaches in schools is the accidental exposure of sensitive information due to misconfigured databases, unsecured servers, or human error. Other causes of data breaches include:

  • Phishing Attacks: Fraudulent emails or messages that trick staff and students into providing sensitive information or clicking on malicious links.
  • Malware: Malicious software installed on school networks or devices, leading to unauthorised access or data damage.
  • Unauthorised Access: Gaining access to systems or data without proper authorisation, often due to weak passwords or inadequate access controls.
  • DDoS Attacks (Distributed Denial of Service): Overloading a school’s network with traffic, causing disruptions and potentially masking other malicious activities.

Each of these breaches poses significant risks to the security and privacy of student and staff data, making it crucial for schools to implement robust cybersecurity measures.

Solutions

ARO offers managed cyber security services along with a comprehensive package of Barracuda cybersecurity solutions, designed to protect students, faculty, and staff in educational institutions. These solutions cover everything from network security and email security to application security and data protection to help schools create a safe computing environment for learning and collaboration.

Barracuda’s award-winning security solutions defend against account takeover, email compromise, phishing, and malicious email attachments, safeguarding budgets, sensitive data, and classroom time. Plus, with these solutions managed by ARO, schools can move forwards, confident that they are well-prepared for any and all cyber threats that come their way.

Barracuda Email Protection

Over 90% of cyber attacks start with phishing emails. With Barracuda Email Protection, schools can secure their email by stopping attacks before they reach their inbox, recovering data after an attack, and even training users on phishing defence. This particular solution provides everything schools need to protect against all 13 email threat types. Additionally, Barracuda is licensed by your FTE count, so all your students are covered for free.

Barracuda Network Protection

Barracuda’s Secure Access Service Edge (SASE) technologies allow schools to provide access to online resources while protecting users from attacks that steal data or install malware on their devices. This is achieved through web security and filtering. Also, this cloud-native SASE platform enables businesses to control access to data from any device, anytime, anywhere.

ARO has achieved multiple Barracuda Partner awards, including EMEA Partner of the Year 2022, UK Partner of the Year 2020, and EMEA Partner of the Year 2019. These certifications reflect our experience across the Barracuda solution suite and ensure that your digital infrastructure is in safe hands. Get in touch with our team of cyber security experts to fortify your defences today or take a look at our Barracuda product page for more information

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