Dynamics 365 Copilot

Business is being transformed by generative AI. With Dynamics 365 Copilot, ARO delivers AI innovation across the enterprise, improving customer satisfaction, employee experience and operational efficiency.  

Next generation business tools

Dynamics 365 Copilot is a suite of AI tools that sits on top of the Dynamics 365 platforms for sales, service, marketing and operations. These AI capabilities allow teams across your business to spend more time on high-value work, and less time on mundane tasks and repetitive or manual processes such as manual data entry, content generation and notetaking.

With Dynamics 365 Copilot, ARO can bring the latest AI breakthroughs to every line of business, including:

  • Sales. We deliver tools to help write email responses to customers and create an email summary of a Teams meeting in Outlook, pulling in data from CRM and financial systems, as well as insights from the recorded Teams call.
  • Customer Service. Copilot AI can automate responses to customer queries over chat and email, provide an interactive chat experience over knowledge bases and case history, and makes it easy to build AI-powered virtual agents in minutes with Power Virtual Agents.
  • Marketing. Query assist feature facilitate customer segmentation and automate content creation based on defined topics in existing materials, or even from internet sources, to keep communications fresh and up to date.

ARO and the AI revolution

ARO is accredited in five of Microsoft’s Solution Partner designations and can work alongside your teams to deliver the latest AI technologies with full integration into your Microsoft ecosystem, mapped to your marketing operations and aligned with your business processes and goals.

Our consultants have been leaders in designing and delivering AI solutions for business. Alongside your existing Dynamics solution, we will analyse how Copilot can support your processes, typically with a Dynamics 365 Copilot readiness workshop to get an insight into how best to use the Copilot AI tools.

3 people in a cafe on laptops
Office workers sitting by a window

With Dynamics 365 Copilot, ARO brings next generation thinking and technology to every line of business, leveraging generative AI to automate manual workflows, streamline processes and unlock the full creativity of the workforce.

Dynamics 365 Copilot is an AI-powered feature within Dynamics 365 that provides contextual recommendations, suggestions, and automation capabilities to help users complete tasks more efficiently.

Copilot is available in Office 365, and it is embedded in the Microsoft 365 apps such as Outlook, Excel, Word, PowerPoint, Teams and more.

The benefits of Dynamics 365 Copilot include improved productivity through AI-driven suggestions and automation, enhanced user experience with contextual assistance, reduced manual effort in completing tasks, and increased efficiency in CRM and business processes.

Dynamics 365 Copilot provides intelligent recommendations, automates repetitive tasks, guides users through complex processes, and offers insights based on data analysis. It streamlines CRM workflows, improves data accuracy, and enhances user engagement with the CRM system.

To add Copilot to Dynamics 365, users need to access the relevant application within Dynamics 365, and Copilot functionality will be available within the interface, providing assistance based on the context of the user’s actions.

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