Next generation field service

From field service technicians to remote contact centre agents, the modern workforce needs access to technology and data to do their jobs well and keep your customers happy.

Microsoft Dynamics 365 Field Service is the integrated management platform that combines workflow automation and resource management with tools to manage scheduling and dispatch, route optimisation, technician tracking with real-time updates, work order management and more – everything your business needs for field workers, and their managers, to do their jobs. Remote monitoring and AI-driven insights allow you to predict and resolve customer issues before they even arise, while built in service analytics and performance metrics will ensure consistent and dependable customer operations and service improvements that drive profitable growth over time.

Your trusted Dynamics partner

Our specialist Dynamics architects will work with your service teams to understand your field operations and discover your pain points and bottlenecks. We’ll design a Dynamics Field Service platform to meet your specific needs and implement as a cloud-based solution, with little or no disruption to day-to-day field service operations.

ARO is accredited in four of Microsoft’s Solution Partner designations and can work alongside your teams to tailor a Dynamics 365 Field Service solution with full integration into your Microsoft ecosystem, mapped to your existing operations and aligned with your business processes and goals.