Managed IT Support

With your technology infrastructure operating at peak performance, you achieve your IT ambitions faster.

Whether you need wide ranging IT infrastructure management, helpdesk support or targeted assistance for IT security management – we curate our managed services to fully support your needs and the skills challenges you’re tackling. 

Updates to infrastructure, security threats, an increasing catalogue of cloud collaboration apps and services – IT support services are now too complex and time-consuming for most IT teams to navigate alone. With ARO, you not only get professional IT support for your business, you also gain a proactive partner in your digital transformation journey.

Get more from the cloud

ARO’s highly trained cloud computing professionals quickly become an extension of your team, providing ongoing monitoring, IT maintenance, troubleshooting, and strategic guidance. This ensures your cloud technology infrastructure remains optimised, connected and responsive to your users’ needs.

  • IT asset management. We monitor systems, networks, and devices, identifying potential issues before they impact operations.
  • Rapid IT troubleshooting. With responsive technical support, issues are resolved faster, increasing your productivity by preventing avoidable downtime.
  • IT consulting. We help you to develop IT roadmaps aligned to your long-term goals. This includes advice on technology investments, upgrades, and innovations.

If your IT team is stretched to its limits but full IT outsourcing feels a step too far, the logical next step is to find a company that offers managed IT support services. ARO is that company.”

Our technical expertise

Impact where it matters

Frictionless IT operations

Enhanced technology performance and reliability leads to reduced downtime and improved productivity.

No additional headcount costs

An alternative to the time and expense of recruiting specialists or upskilling existing employees.

More effective inhouse teams

Prevents your IT team becoming over-stretched and overwhelmed by routine tasks.

Managed IT Support is a proactive approach to IT management where a third-party provider, known as a Managed Service Provider (MSP), takes responsibility for the maintenance, monitoring, and support of an organisation’s IT infrastructure and systems.

A managed IT services provider (MSP) is a company that offers outsourced IT services and support to businesses. MSPs deliver a wide range of services such as network monitoring, cybersecurity, data backup, and helpdesk support. These services are typically through a subscription-based model.

Managed IT support ensures that your IT infrastructure is well-maintained, secure, and operates efficiently. It allows businesses to leverage IT expertise without the need for an in-house IT team, leading to improved performance and reduced downtime.

Traditional IT support is often reactive, addressing issues as they arise, while managed IT support takes a proactive approach, actively monitoring and managing IT systems to prevent problems. Managed services are typically delivered through a subscription model, offering a more predictable cost structure compared to traditional, ad-hoc IT support.

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