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IT Managed Services
Whether you need wide-ranging IT infrastructure management, proactive managed IT support, or a reliable managed IT service provider to act as an extension of your team, our range of IT managed services can fully support your needs.
Seamless Managed IT Support for Your Business
At ARO, we specialise in delivering tailored IT managed services and managed IT support that empower businesses to operate efficiently and securely. From proactive monitoring to comprehensive IT support, our solutions are designed to meet the complex needs of industries like healthcare, legal, and financial services.
As the Cloud Services Partner of the Year at the CRN Channel Awards 2024, we bring award-winning expertise to our services, ensuring innovative, reliable, and scalable IT solutions that align with your business goals.
Trust ARO to manage your IT, so you can focus on what matters most—your success.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
About Our IT Managed Services
ARO’s highly trained cloud computing and IT professionals quickly become an extension of your team, providing ongoing monitoring, IT maintenance, troubleshooting, and strategic guidance. This ensures your cloud technology infrastructure remains optimised, connected and responsive to your users’ needs.
Frictionless IT Operations
Enhanced technology performance and reliability leads to reduced downtime and improved productivity.
No Additional Headcount Costs
An alternative to the time and expense of recruiting specialists or upskilling existing employees.
More Effective Inhouse Teams
Prevents your IT team becoming over-stretched and overwhelmed by routine tasks.
Our range of Managed Services
Our comprehensive range of IT services is designed to support and enhance your organisation’s digital infrastructure. From managing cloud environments and securing your data to offering specialised support for Microsoft 365 and Azure, we provide tailored solutions to meet your unique needs. Whether you’re looking for security, disaster recovery, licensing, or managed support, our services ensure that your technology operates efficiently and securely, allowing you to focus on your core business operations.
Explore Managed Services- Managed IT Services
- Managed Cyber Security Services
- Secure+ for Microsoft 365
- 365 Managed Support Services
- Cloud Managed Azure Services
- Microsoft Security Operations Centre
- Microsoft Licensing
- Microsoft Dynamics 365 Support
- Backup as a Service (BaaS)
- Disaster Recovery as a Service (DRaaS)
- Cloud Firewall as a Service
- Platform as a Service (PaaS)
- Infrastructure as a Service (IaaS)
Why ARO for Cloud Managed IT Services?
01
Expert Support from Cloud Specialists
Our support portal enables you to log issues directly, ensuring rapid resolution by our team of specialist cloud technicians. We prioritise swift, effective responses to keep your operations running smoothly.
02
Extensive Experience in IT Support
With over 50,000 end users supported, ARO provides Cloud and IT services to some of the UK’s largest organisations, including FTSE 100 companies, leading law firms, and major broadcasters. Our extensive experience ensures reliable and professional service.
03
Recognised Microsoft Solutions Partner
ARO is a trusted Microsoft Solutions Partner across 5 key areas, reflecting our expertise in the latest cloud technologies. Our team has earned 61 Microsoft accreditations, ensuring we stay at the cutting edge of industry developments.
04
Customised IT Solutions for Your Business
We deliver tailored IT support solutions to meet the unique needs of your organisation, ensuring a smooth transition and business continuity. Whether you are moving from another provider or enhancing your in-house IT, our process focuses on seamless integration and optimisation from day one.
05
Focus on Security and Compliance
ARO upholds the highest standards of security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus certifications. These accreditations demonstrate our commitment to robust information security, data protection, and quality management.
06
Proven Commitment to Quality Service
Our certifications are more than just credentials—they reflect our dedication to providing a secure, high-quality service. We strive to build trust by ensuring that our cloud solutions safeguard your data and support your business objectives effectively.
Supporting Various Industries with Cloud Technologies
ARO’s approach to the managed service has ensured it is managed proactively and in collaboration with our team to ensure the solution remains cutting-edge and incorporates the ever-evolving landscape of Higher Education IT. ARO’s team of highly skilled engineers and architects are a valuable partnership.
IT Managed Services FAQs
01What is Managed IT Support?
Managed IT Support is a proactive approach to IT management where a third-party provider, known as a Managed Service Provider (MSP), takes responsibility for the maintenance, monitoring, and support of an organisation’s IT infrastructure and systems.
02What is a managed IT services provider?
A managed IT services provider (MSP) is a company that offers outsourced IT services and support to businesses. MSPs deliver a wide range of services such as network monitoring, cyber security, data backup, and helpdesk support. These services are typically through a subscription-based model.
03What are the benefits of IT Managed Services?
Managed IT support ensures that your IT infrastructure is well-maintained, secure, and operates efficiently. It allows businesses to leverage IT expertise without the need for an in-house IT team, leading to improved performance and reduced downtime.
04How do IT Managed Services differ from traditional IT support?
Traditional IT support is often reactive, addressing issues as they arise, while managed IT support takes a proactive approach, actively monitoring and managing IT systems to prevent problems. Managed services are typically delivered through a subscription model, offering a more predictable cost structure compared to traditional, ad-hoc IT support.
05How quickly can managed IT support be implemented?
Implementation timelines depend on your environment, but most IT managed services can be onboarded within weeks following assessment, transition planning and knowledge transfer.
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