Dynamics 365 Support

We handle the complexity of implementing and maintaining Dynamics 365 for you, so your CRM and ERP systems always operate optimally.

Even for substantial IT functions, keeping Dynamics 365 updated and utilised to maximum effect can be a challenge. The ARO managed service relieves you of any maintenance burden and also provides you with the niche expertise needed to implement your D365 applications to the highest level of maturity.

Dynamics 365 (D365) is constantly evolving – both as a product and specifically in terms of how it adapts as your business grows and changes. Our technical teams include Microsoft accredited system architects. They will continuously optimise your D365 ecosystem, so you get higher levels of performance from your CRM and ERP applications.

Customisable support

ARO offers a full range of support across the Dynamics 365 product range. If you have an urgent issue with your CRM system, our helpdesk team can resolve it quickly. If you have a long-term goal to improve your support completion percentage in D365, our expert architects will work with you to exceed your SLAs. If you want to extend your platform to include the D365 Marketing solutions, we have the expertise and resource to deploy this rapidly.

  • Flexible D365 support. We provide this service as a variable cost so you aren’t tied to restrictive, fixed overheads.
  • Continuous D365 optimisation. We proactively finetune and update your D365 apps to unlock additional functionality, cost efficiency, and security.
  • Continuous D365 support. You benefit from peace of mind that support tickets will be resolved quickly and potential issues picked up and dealt with early.
  • D365 maintenance. Regular updates, patches, and maintenance tasks, ensure your system runs smoothly.

From amplifying your D365 support completion metrics to keeping on top of updates and maintenance – whatever triggered you to find support for Microsoft dynamics 365, ARO can provide the right skills to help you hit your performance targets."

Our technical expertise

D365 Support. Only better.

01

A Microsoft Solutions Partner

Rely on us for high quality, up-to-the-minute advice, delivered by highly trained D365 support technicians.

02

Relationship-based approach

By building an intimate knowledge of your business and systems, over time we finetune D365 to your precise needs.

03

Support from D365 experts

Working as an extension of your IT team, you benefit from direct access to D365 experts that understand your business.

Impact where it matters

Optimise IT team capacity

System maintenance and updates become one less thing for your team to worry about.

Rapid troubleshooting

Any issues are resolved rapidly without having to divert your IT resource from other tasks.

More personalised customer interactions

When fully optimised, the insight gained from D365 helps deliver enhanced customer experiences.

Microsoft Dynamics 365 Support, is support provided by ARO whenever you need assistance with Dynamics 365 solution. This service can be used as a go-to for troubleshooting, guidance on optimising your existing solution, or to request additional training. 

Dynamics 365 offers various licenses tailored to specific business needs. Common license types include Customer Engagement Plan, Unified Operations Plan, Individual App Licenses, and Team Member License.  

Our Microsoft Dynamics 365 support team offer bespoke support plans based on the specific requirements of each business, in addition to onsite and remote assistance, and 24/7 technical support.  

The storage capacity provided with Dynamics 365 varies based on the type of license and subscription plan. Generally, each user is allocated a base amount of storage, and additional storage can be purchased if needed.  

There are 2 types of SLA’s in Dynamics 365 Customer Engagement (on-premises); standard and enhanced. Each SLA has a different functionally and must be carefully considered before choosing one for your business.  

Latest Insights

With the rise of remote and hybrid workers, more and more people are relying on their mobile devices to access and respond to work emails. While this may offer convenience and flexibility, it also comes with its own set of risks.

In this blog, we will explore the specific risks associated with navigating email on mobile devices and how to reduce those risks.

The Technological Risks of Email on Mobile Devices

As employees split their time between the office and home/remote locations, the use of personal mobile devices for work-related tasks, such as email communication, has become more common. Although this allows for increased productivity and connectivity, it also opens up new avenues for potential threats and security vulnerabilities.

Using devices for both personal and professional purposes blurs the line between personal and corporate information. This raises concerns about data leakage, as sensitive work-related information could be inadvertently shared outside the organisation. Plus, as employees are able to access company networks and sensitive information from various locations and devices, the attack surface for malicious actors increases significantly.

Additionally, personal devices may lack the same level of security controls and updates as company-provided devices, putting sensitive data at risk. Employees may unknowingly download malware or click on malicious links, compromising the security of their email accounts and potentially exposing corporate networks and data.

Rushed Replies, Small Screens and Email Blunders

Emailing on mobile devices often leads to rushed replies and the potential for communication blunders. The small screen sizes and limited keyboards dramatically increase the likelihood of typographical errors that result in the wrong information being shared. This could be anything from choosing the wrong recipient in a drop-down menu, attaching the wrong file, or accidentally selecting ‘reply all’. Although these are minor mistakes, the consequences can be severe.

Spear-phishing attacks in particular are a major risk when using mobile devices for email. As mobiles typically display the sender’s name rather than the entire email, it is more difficult to identify anomalies in the domain or subdomain. Plus, as many successful data breaches start from some type of spear-phishing attack, anything that increases the success rate of these attacks poses a serious threat to your business’ data security.

Emerging Mobile Threats in 2024

70% of UK office workers use mobile devices for work and continue to use multiple communication channels, including SMS. However, with employees using multiple communication channels, it is unsurprising that there has been a significant rise in multi-channel attacks.

After an initial phishing email sent to the victim, SMS was the third most common next step, accounting for 18.6% of multi-channel attacks. This is down to a few reasons. One being its high accessibility. Mobile numbers can be easily obtained through a wide availability of options such as out-of-office replies, open-source intelligence searches, and even email signatures, making it simple to target victims through SMS. Another reason is that mobile devices generally have lower security measures than desktop computers. SMS, in particular, lacks the robust security protocols needed to protect individuals against phishing attacks.

Balancing Convenience and Risk

Mobile devices enable employees to stay connected and respond to work emails regardless of their location, increasing flexibility and productivity. However, it is essential to strike a balance between convenience and risk management.

Issues such as small screens and increased vulnerability to spear-phishing attacks make mobile devices a potential weak link in an organisation’s security. To stay ahead of these threats, organisations should provide regular training and awareness programs to educate employees about the latest mobile security threats and best practices for staying safe while accessing email on their mobile devices. Plus, implementing intelligent email security tools can help further reduce these risks.

Egress Intelligent Email Security platform

One effective solution to mitigate the risks associated with navigating email on mobile devices is Egress’ Intelligent Email Security platform.

Integrating Microsoft 365 with Egress Defend and Egress Prevent offers robust protection against various email threats, including phishing attacks, data leakage, and accidental emailing to the wrong recipients. These models use advanced AI to detect threats and provide real-time alerts to users before a cyber attacks can occur.

Egress Defend uses pre-generative and zero-trust models, along with linguistic, contextual, and behavioural analysis to detect advanced inbound threats such as spear-phishing attempts. Additionally, Egress Prevent uses contextual machine learning and pre-trained deep neural networks to identify abnormal sending behaviour to stop emails and attachments from being sent to unauthorised recipients.

While using mobile devices for email navigation offers convenience and flexibility, it also exposes individuals and organisations to various risks. To mitigate these risks, it is essential to address both human and technological vulnerabilities, regularly update devices and applications, practice secure email habits, and consider utilising advanced email security platforms like Egress Intelligent Email Security. Discover more about Egress on our website or harness ARO’s Egress expertise to add a more proactive layer to your data security and threat detection.

In 2023, 347 cyber incidents were reported in the education and childcare sector in 2023 – an increase of 55% since 2022. Additionally, government data suggests that most schools and colleges have experienced a data breach in the past year alone.

Recently, The Billericay School in Essex suffered a data breach during the school holidays – a prime time for cyber criminals as IT support and security measures are reduced. In a letter to parents, head teacher Patrick Berry said the attack occurred even though they had “industry standard firewalls, firmware and malware security” in place. He also said “This attack has resulted in all of the school IT system being compromised and inaccessible by a complex encryption.”

In this blog we will discuss the different types of data breaches schools are vulnerable to and the solutions available to prevent them.

Cyber security in the Education Sector

Schools are particularly responsible for the data they hold, for safeguarding as well as GDPR reasons. Any information relating to pupils must be out of reach for any attackers and protected against any interference or manipulation. Plus, with the increased focus on digitalisation of the education sector, cyber security and reducing cybercrime in schools should be high up on the list for all education institutions. However, stretched school budgets limit how much schools can invest in cyber-security defences, with most of the budget being used for educational purposes. Fortunately, a DfE spokesperson said the government was increasing school funding to “the highest level ever in real terms per pupil, to support school leaders to meet their costs”.

Types of Data Breaches in Schools

According to IT Governance’s report, ransomware was the most common cause of data breaches among schools in 2022, accounting for 41% of all incidents. Another common cause of data breaches in schools is the accidental exposure of sensitive information due to misconfigured databases, unsecured servers, or human error. Other causes of data breaches include:

  • Phishing Attacks: Fraudulent emails or messages that trick staff and students into providing sensitive information or clicking on malicious links.
  • Malware: Malicious software installed on school networks or devices, leading to unauthorised access or data damage.
  • Unauthorised Access: Gaining access to systems or data without proper authorisation, often due to weak passwords or inadequate access controls.
  • DDoS Attacks (Distributed Denial of Service): Overloading a school’s network with traffic, causing disruptions and potentially masking other malicious activities.

Each of these breaches poses significant risks to the security and privacy of student and staff data, making it crucial for schools to implement robust cybersecurity measures.

Solutions

ARO offers managed cyber security services along with a comprehensive package of Barracuda cybersecurity solutions, designed to protect students, faculty, and staff in educational institutions. These solutions cover everything from network security and email security to application security and data protection to help schools create a safe computing environment for learning and collaboration.

Barracuda’s award-winning security solutions defend against account takeover, email compromise, phishing, and malicious email attachments, safeguarding budgets, sensitive data, and classroom time. Plus, with these solutions managed by ARO, schools can move forwards, confident that they are well-prepared for any and all cyber threats that come their way.

Barracuda Email Protection

Over 90% of cyber attacks start with phishing emails. With Barracuda Email Protection, schools can secure their email by stopping attacks before they reach their inbox, recovering data after an attack, and even training users on phishing defence. This particular solution provides everything schools need to protect against all 13 email threat types. Additionally, Barracuda is licensed by your FTE count, so all your students are covered for free.

Barracuda Network Protection

Barracuda’s Secure Access Service Edge (SASE) technologies allow schools to provide access to online resources while protecting users from attacks that steal data or install malware on their devices. This is achieved through web security and filtering. Also, this cloud-native SASE platform enables businesses to control access to data from any device, anytime, anywhere.

ARO has achieved multiple Barracuda Partner awards, including EMEA Partner of the Year 2022, UK Partner of the Year 2020, and EMEA Partner of the Year 2019. These certifications reflect our experience across the Barracuda solution suite and ensure that your digital infrastructure is in safe hands. Get in touch with our team of cyber security experts to fortify your defences today or take a look at our Barracuda product page for more information

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