Why AI is Fueling the Next Phase of Growth in Customer and Employee Communications
By Andy Arnold, Head of Solutions, Collaboration at ARO Over the last 18 months, one topic has featured in...
View 
Blog
365 Managed Support Services
Our Managed 365 Support Services gives your system the attention it needs by providing niche expertise in maintaining, scaling and optimising Microsoft 365.
Deploying Microsoft 365 (formerly known as Office 365) doesn’t end when your applications are up and running. How ARO continues to support clients is an important part of what makes us different and why our managed systems deliver such an impressive ROI.
What is Managed 365 Support?
Managed 365 Support is a service that provides ongoing assistance and management for Microsoft 365. This includes handling applications like Outlook, Word, Excel, and collaboration tools like SharePoint and Teams. By using Microsoft 365 Support Services, businesses can ensure their environment stays secure, up-to-date, and optimised, while reducing IT workload and limiting downtime. Our services provide expert guidance and troubleshooting, helping teams get the most out of Microsoft 365 tools for productivity and collaboration.
Key Features
Microsoft 365 Managed Services provide expert support, helping businesses stay secure, optimised. Our services extend from setup and licensing to ongoing support and result improvements.
Key features of our Microsoft 365 Support Services include:
- Managed IT support. Taking a managed service approach ensures maintenance and development is in place (and budgeted for) from day one.
- Specialist IT support services for Microsoft 365. We assess your needs, recommend the right Microsoft 365 plan, provide licensing guidance, and assist in optimising the platform.
- Ongoing technical support. Our cloud experts provide ongoing management, updates and troubleshooting.
- Platform optimisation. We alert you to ways you could better utilise Microsoft 365 features and explain licensing options to make sure you only pay for what you’re using.
Managed support. Only Better.
Customer satisfaction is an important KPI for our business and these statistics show how we performed in August 2026.
Case Studies 97%
Customer Satisfaction
95%
Incident Resolution SLA
99%
Incident Response SLA
98%
Resolved within 5 days
About Our 365 Managed Support Services
How will you ensure antivirus updates are never missed or forgotten? Who will roll out new features and add new applications? What happens when something goes wrong? To get the most from Microsoft 365, it needs nurturing. When you need to update, expand or evolve your 365 platform, our Microsoft 365 Support Services will take care of this for you.
We’ll add and remove users and deliver rapid and responsive help desk support, but our managed IT support goes further than providing first-class servicing and troubleshooting. As part of our Microsoft 365 Managed Services, we’ll also create and deliver a roadmap for how to maximise the ongoing value you achieve from your suite of Microsoft 365 tools, applications, and services. Our team recommends optimisations, guides on licensing choices, and highlights key features that can improve productivity, collaboration, and security.
Enhanced User Experience
From faster problem resolution to user training, our service is designed to improve end-user adoption and experience.
Increased Productivity
When you achieve better performance from your technology, you also get more productivity from your people.
Cost Optimisation
By identifying unused licenses and features, we can help you identify opportunities to reduce costs and drive up your ROI.
Why ARO for Managed Services?
01
Expert Support from Cloud Specialists
Our support portal enables you to log issues directly, ensuring rapid resolution by our team of specialist cloud technicians. We prioritise swift, effective responses to keep your operations running smoothly.
02
Extensive Experience in IT Support
With over 50,000 end users supported, ARO provides Cloud and IT services to some of the UK’s largest organisations, including FTSE 100 companies, leading law firms, and major broadcasters. Our extensive experience ensures reliable and professional service.
03
Recognised Microsoft Solutions Partner
ARO is a trusted Microsoft Solutions Partner across 5 key areas, reflecting our expertise in the latest cloud technologies. Our team has earned 61 Microsoft accreditations, ensuring we stay at the cutting edge of industry developments.
04
Customised IT Solutions for Your Business
We deliver tailored IT support solutions to meet the unique needs of your organisation, ensuring a smooth transition and business continuity. Whether you are moving from another provider or enhancing your in-house IT, our process focuses on seamless integration and optimisation from day one.
05
Focus on Security and Compliance
ARO upholds the highest standards of security with ISO 27001, ISO 27018, ISO 27017, ISO 9001, and Cyber Essentials Plus certifications. These accreditations demonstrate our commitment to robust information security, data protection, and quality management.
06
Proven Commitment to Quality Service
Our certifications are more than just credentials—they reflect our dedication to providing a secure, high-quality service. We strive to build trust by ensuring that our cloud solutions safeguard your data and support your business objectives effectively.
Supporting Various Industries with Managed Services
ARO’s approach to the managed service has ensured it is managed proactively and in collaboration with our team to ensure the solution remains cutting-edge and incorporates the ever-evolving landscape of Higher Education IT. ARO’s team of highly skilled engineers and architects are a valuable partnership.
Microsoft 365 Managed Services FAQs
01What are the benefits of Managed 365 Support?
Outsourcing to an expert Managed 365 Support Services provider like ARO can lead to cost savings, access to specialised expertise, and improved service levels. It also allows the ability to focus on core business activities while experts manage the Microsoft 365 environment.
02What is included in Microsoft 365 for business?
Microsoft 365 for business includes cloud storage, MS Office apps, email (Exchange Online), SharePoint, Microsoft Teams, and device management. ARO’s Microsoft 365 Managed Services to help with setup, maintenance, and ongoing optimisation of these tools.
03Do I need Microsoft 365 for business?
Microsoft 365 for Business helps boost productivity, communication, and collaboration while offering security and compliance features to protect your data. Many companies also use providers like ARO for Microsoft 365 support services that provide expert support and guidance
04What kind of businesses benefit from Microsoft 365 Managed Services?
Microsoft 365 Managed Services are ideal for businesses of all sizes across various industries. Whether looking for cost-effective IT management or an enterprise needing expert support to manage a large, complex environment, we can tailor services accordingly.
05Can you help with the migration to Microsoft 365?
Yes, Microsoft 365 Managed Services extend to providing end-to-end migration services to Microsoft 365. Our team ensures a seamless transition from your legacy systems with minimal downtime, while preserving data integrity and minimising disruptions to your operations.
06How do you ensure the security of our Microsoft 365 environment?
We implement best practices in security, such as multi-factor authentication (MFA), data encryption, compliance monitoring, and regular vulnerability assessments. Additionally, we proactively manage security patches and updates to safeguard your environment against threats.
Latest Insights
View all Resources 
Blog
ASOS and the Need to Verify: Codename Yorkshire Puddings
By Adam Butler, Principal Cyber Solutions Architect OK, you’ve probably already heard, but if not… On Tuesday morning, a...
View 
