Alva Medical Practice provides high quality, empathic and person-centred care to over 13,200 patients from Alva, Tullibody and surrounding areas in Clackmannanshire in Scotland. With a highly qualified and trained multi-professional healthcare team, the Practice’s main aim is to offer services in a safe, supportive and suitably equipped environment. It uses technological advances in healthcare systems for all patients’ benefit. Hence, having the right cloud communications platform in place was fundamental in achieving this.

Looking to improve the existing patient communication platform, Alva Medical Practice has partnered with ARO in 2022 to take over their existing hosted telephony needs. Arrow was already supplying fixed and system services to this Practice, and as a Gamma Horizon Platinum Partner, we have been able to combine voice, video, chat, SMS and connectivity on a single cloud platform for Alva Medical Practice fast and seamlessly. The local customer service support provided by the Arrow-Scotland team, based in Glasgow has been instrumental in completing this job.

Key Benefits:

  • 46 users on Gamma Horizon
  • Personalise care – we can see who’s calling
  • Provide customised voicemail options
  • Automatically track patient contact
  • Added control via web portal
  • Avoided downtime – DR features built-in
  • Seamless setup and configuration procedures including disaster recovery

Steven Ebsworth, Practice Manager, Alva Medical Practice

We had struggled with an exponential rise in telephone calls, making it unsustainable to provide high quality patient care, so the support and guidance coming from ARO and Gamma couldn’t come at a better time. We have been able to combine voice and connectivity services into unified communications and are now able to provide personalised care, track patient contact and have control via the web portal among other great features. The fantastic customer care provided by the Arrow team in ensuring that each of our queries were resolved adequately and promptly has been instrumental to our operations.

Learn more about how ARO and Gamma can help you to improve flexibility and productivity for business, resulting in streamlined communications, but more importantly happier customers and staff.

Get in touch if you require additional support or guidance on how to improve customer service delivery, sales productivity and employee engagement with the right cloud telephony solution.