Client: MacLean International Group (DNOW)

Industry: Global Supply Chain & Industrial Distribution

Objective: To unify voice and connectivity across MacLean International Group’s international estate, delivering a scalable, standardised communications platform through a single accountable partner to enhance collaboration, reduce complexity, and support ongoing global growth.

Background

MacLean International Group is a global supply chain specialist and distributor of hazardous and industrial area lighting, cabling solutions, MRO & Tooling, Safety, Pumps & Valves.  The communications scope of work included nine sites across the UK, Europe and Australia (including two DNOW International sites in Europe) where MacLean employs around 175 people.

With a diverse geographic footprint and a mixture of legacy voice and data systems in place, the business required a consolidated, scalable communications platform. Managing multiple providers and disparate systems was limiting visibility, increasing complexity, and restricting flexibility as the organisation continued to grow.

The objective was clear: implement a single, globally consistent voice and connectivity solution delivered by one accountable partner.

The Solution

ARO designed and delivered a unified voice and data architecture to standardise communications across all locations.

The solution included:

By migrating to a consistent Teams Voice platform across the UK, Australia, Netherlands, and Norway, ARO provided a harmonised communications environment capable of supporting global collaboration while maintaining local operational resilience.

The architecture was designed for scalability, enabling the solution to be rolled out rapidly to new sites or regions as required.

Implementation

Delivering a multi-country deployment required coordinated planning, supplier management, and consistent governance across regions. ARO acted as the single point of contact for all territories, simplifying engagement and ensuring uniform standards across the estate.

Rather than relying on multiple regional vendors, MacLean International Group benefited from one team managing the full lifecycle, from provisioning and deployment to ongoing support.

The strength of the existing relationship, combined with ARO’s ability to offer enterprise-grade expertise with a local Aberdeen presence, played a key role in the success of the rollout.

The Impact

The transformation delivered clear operational and strategic benefits:

  • A fully consolidated global voice platform
  • Simplified supplier management through a single accountable partner
  • Improved scalability to support future growth
  • Greater consistency in user experience across international sites
  • Enhanced collaboration via Microsoft Teams integration

By standardising communications globally, MacLean International Group has reduced complexity and positioned itself for continued expansion with a platform that can be deployed anywhere in the world.

“ARO provided a single, scalable voice and connectivity solution that works consistently across all of our international locations. Having one point of contact and one team managing the full estate has significantly simplified our operations. The solution is flexible, reliable, and ready to be deployed wherever our business grows next. Their combination of local engagement and enterprise-level capability has made them a trusted partner for our global communications.” – MacLean International Group

Conclusion

MacLean International Group’s partnership with ARO demonstrates the value of a unified, scalable communications strategy for multi-site, international organisations.

Through a globally consistent Teams Voice and connectivity solution, ARO has enabled the business to simplify operations, improve collaboration, and establish a communications framework capable of supporting long-term growth.

Now approaching three years as a customer, the relationship continues to evolve as ARO supports the organisation’s international communications strategy.