Client: Liverpool Women’s Hospital

Industry: Healthcare

Objective: To provide secure, reliable internet access in patient accommodation, enhancing patient comfort, connectivity, and access to digital resources during hospital stays.

Background

Liverpool Women’s Hospital, a leading institution in women’s healthcare within the NHS, identified a critical need for enhanced connectivity in its patient accommodation. For patients, especially those in long-term care, access to the Internet is more than a convenience; it’s a lifeline for staying in touch with loved ones, managing remote work, and accessing entertainment for comfort and emotional support. Recognising this need, Liverpool Women’s Hospital sought a partner who could deliver reliable internet access while understanding the unique demands of a healthcare environment.

Solution

ARO, already a trusted technology partner to Liverpool Women’s Trust, stepped forward to meet this need by providing and installing internet access in the hospital’s patient accommodation. Through this initiative, ARO aims to break down digital barriers for patients, enabling them to stay connected to the outside world at all times. ARO’s solution was tailored to the hospital’s specific requirements, focusing on seamless connectivity and secure access that patients can rely on.

Implementation

ARO coordinated with hospital administrators and IT staff to design an implementation plan that would be minimally disruptive to patients and staff. Installation was completed swiftly, ensuring immediate access to a high-speed network for patients staying in accommodation.

ARO’s involvement didn’t stop at installation. Their team committed to providing ongoing support, ensuring that the hospital’s network remains resilient, secure, and responsive to patients’ needs.

Impact

For patients at Liverpool Women’s Hospital, especially those facing extended hospital stays, this internet access is a meaningful addition. It allows them to:

  • Stay connected with family and friends, maintaining essential emotional support
  • Access entertainment such as streaming services to make their stay more comfortable
  • Manage work and personal responsibilities remotely, helping maintain a sense of normality

Liverpool Women’s Hospital Senior Digital Programme Manager, Paula Brennan, noted the significance of ARO’s contribution:

“ARO’s support ensures our patients are never far from the people and resources that matter most to them. It provides a critical link to the digital world, enabling patients to remain connected even during challenging times.”

Testimonial from ARO

Joe Moorhead, ARO Business Development Lead in Health Care, expressed pride in supporting Liverpool Women’s Trust:

“ARO has built up a strong and dependable relationship with the Liverpool Women’s Trust over years of implementation and support on various IT projects. We are proud to provide patients the vital ability to stay connected with their loved ones. This internet access is about more than just connectivity- it provides a crucial link to the digital world. We are dedicated to breaking down digital barriers and using technology to improve patient care.”

Conclusion

ARO’s partnership with Liverpool Women’s Hospital exemplifies its commitment to leveraging technology to make a tangible difference. Through this project, ARO has helped foster a more connected, supportive hospital environment, ensuring that no patient feels isolated even while away from home.