Communication platforms are no longer just about making calls. Businesses need secure, flexible, and scalable tools that can adapt to the modern demands of hybrid working, evolving customer expectations, and a rapidly shifting technology landscape.

ARO is proud to introduce iPECS, the advanced cloud communications platform developed by Ericsson-LG. With over 15 million users worldwide, iPECS is trusted by organisations across the globe to deliver a complete communications experience, encompassing Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS), all from the cloud.

What is iPECS?

iPECS is an AI-enabled, API-driven platform that unifies voice, video, messaging, and contact centre capabilities into a single, cloud-hosted solution. Designed to support businesses of all sizes, iPECS delivers the flexibility, innovation and efficiency that modern organisations require, while offering a seamless migration path from legacy on-premise systems.

Whether you are a small business looking to enable mobile working or a large enterprise seeking a fully integrated communication and customer service experience, iPECS offers a robust, future-ready solution.

Enabling Hybrid Work

iPECS provides true location independence, allowing teams to stay connected and productive from any device or location. With no software installations required, users can access the platform via WebRTC-enabled soft clients or true tablet applications for iOS and Android. Multi-cell DECT and WiFi options further support a mobile-first workforce.

Unifying Colleagues and Customers

The platform combines employee collaboration tools with customer engagement features to streamline operations. Through native integrations and seamless interfaces, iPECS ensures that communication between internal teams and external stakeholders is efficient, accessible, and consistent across channels. Contact centre functionality is built-in via iPECS CONTACT, an omnichannel solution that brings together voice, SMS, WhatsApp, social media, and more into one interface.

Built for Integration and Innovation

iPECS is engineered for adaptability. It offers API-based integrations with third-party business tools, enabling businesses to embed communication functionality, including voice, video and messaging, directly into their existing workflows. AI-powered tools within the platform continue to learn from every interaction, enhancing both the user and customer experience.

Supporting Legacy Infrastructure

Organisations currently using on-premise PBX systems can transition smoothly to iPECS with minimal disruption. The platform supports analogue and digital technologies, allowing businesses to preserve their existing investments while benefiting from modern cloud capabilities. This hybrid support makes iPECS an ideal option for companies ready to evolve from legacy infrastructure at their own pace.

Scalable, Secure and Ready for the Future

iPECS is hosted in secure, UK-based data centres and is fully PCI-compliant, ensuring it meets stringent security and regulatory standards. The modular licensing model supports every type of user, from front-line staff to reception and lobby phones. With an active development roadmap and a focus on continuous innovation, iPECS is built to grow with your business and adapt to future requirements.

Backed by Global Expertise

iPECS is developed by Ericsson-LG Enterprise, a joint venture between two global technology leaders. By managing the entire technology stack, from core software to hardware and applications, Ericsson-LG ensures that every component of the iPECS solution is designed for maximum performance, reliability, and integration.

What This Means for ARO Customers

As part of Gamma’s powerful solutions stack, enhanced by their acquisition of Pragma, ARO brings the benefits of iPECS to customers looking for smarter ways to communicate. Business benefits include:

  • Enhanced Productivity: Centralised communication eliminates inefficiencies, meaning employees can work smarter and faster.
  • Business Growth: iPECS scales effortlessly as your business expands, making it easy to add users or new locations with minimal effort.
  • Increased Availability: Never miss a call with a system designed to keep businesses responsive and accessible to customers.
  • Reduced IT Complexity & Costs: Cloud-based infrastructure removes the need for on-premise hardware, reducing maintenance and operational expenses.
  • Provides Long-Term Stability: Adapts to changing business needs with customisable features and integrations, ensuring a future-ready solution.

Thanks to ARO’s partnership with iPECS, ARO customers now have access to a secure cloud-based communication tool that scales with their business, with their complete communication experience.

For more information about iPECS, contact ARO, and let us streamline your communications.