Find a more detailed explanation of Voice for Teams by reading our Brochure.

Microsoft Teams has become a popular choice for businesses looking to enhance their communication and collaboration capabilities. The platform offers a wide range of features, including chat, video conferencing, file sharing, and collaboration tools, making it an essential part of the modern workplace. However, IT leaders are looking to get even more out of the unified communications platform. One way in which they can do this is by integrating their Teams phone solutions with existing phone lines. This integration allows organisations to leverage their current telephony infrastructure while taking advantage of the advanced communication features provided by Microsoft Teams.

In this article, we will explore the process of integrating Microsoft Teams Solutions with existing phone lines and its benefits.

Teams Phone Solutions: New VS Existing System

When considering integrating Teams phone solutions, businesses often wonder whether they should opt for a completely new system or use their existing phone lines.

Pros Of A New System

Implementing a new Teams phone system provides businesses with a fresh start. It offers:

  • A cleaner integration process
  • Full capabilities of Microsoft Teams such as advanced calling features and seamless integration with other Microsoft apps
  • Enhanced security features
  • Latest technological advancements

Pros Of Integration With An Existing System

Integrating Teams phone with an existing system can be a cost-effective solution for businesses that have made significant investments in their current phone infrastructure. It offers:

  • A gradual transition
  • Minimising disruption to daily operations
  • Reduced learning curve for employees
  • Streamlined integration process
  • Quicker adoption rates

Is It Easy To Integrate Microsoft Voice Solutions With Existing Lines?

Integrating Microsoft Teams phone with existing phone lines can seem like a daunting task, but it doesn’t have to be. With the right expertise and resources, the process can be relatively straightforward.

The duration of the integration process typically ranges from a few days to a couple of weeks, depending on the complexity of the current telephony setup and the specific requirements of your business. This includes initial planning and assessment, infrastructure setup and configuration, and migration and testing to make sure everything functions seamlessly.

Integration Options

You can integrate a wide range of existing telephone systems into Microsoft Teams via Direct Routing.

Direct Routing allows businesses to connect their existing telephony infrastructure to Microsoft Teams via a Session Border Controller (SBC). The SBC manages call traffic, routing calls from the traditional phone lines to Teams users and vice versa.

This solution is perfect for businesses with complex telephony requirements or those wanting to keep their current telecom provider. Plus, Direct Routing ensures flexibility, as it supports custom dial plans, call routing, and integration with existing on-premises hardware.

ARO Direct Routing is designed using our own Microsoft certified, carrier grade Session Border Controller(s) (SBC) and is available as a ‘Per Seat’ or ‘Per Concurrent Call Channels’ Voice for Teams solution.

How To Get Teams Phone Integration In Your Business

Whether you’re a small to medium-sized business (SMB) looking for scalability and cost-efficiency or a large enterprise seeking robust and secure communication solutions, ARO is here to help.

Teams Phone Integration for SMBs

Small and medium-sized businesses (SMBs) often look for cost-effective and scalable communication solutions, making Teams Phone Integration an attractive option. This system allows for a unified platform where messaging, calling, and collaboration tools are seamlessly integrated, reducing the need for multiple and separate systems. SMBs also benefit from the ease of setup and user-friendly interface, which minimises the need for extensive IT resources.

Teams Phone Integration for Enterprise Organisations

Large enterprises usually require robust and secure communication solutions that are capable of supporting thousands of employees across multiple locations. Teams Phone Integration meets these needs with its enterprise-grade security, compliance features, and extensive administrative controls. Enterprises also benefit from the global reach of Teams Phone, ensuring reliable connectivity for international operations.

Microsoft Teams Voice Integration With ARO

ARO has been providing UK businesses with Teams Voice solutions for 15 years – our deep knowledge and expertise in all things Collaboration, Cloud and IT position us as the perfect partner to integrate Microsoft Teams Phone with your existing systems.  

Whether you choose to implement a new system or integrate with your existing infrastructure, Microsoft Teams offers a flexible and scalable solution for modern businesses. Plus, with ARO’s expertise, businesses can seamlessly integrate Teams phone with their existing phone lines and unlock the full potential of this powerful communication tool. 

Get in touch with our team of accredited Microsoft consultants to find out more.  

Tel: 0333 240 9880