Find a more detailed explanation of Voice for Teams by reading our Brochure. 

Microsoft Teams Phone Systems offer a wide range of benefits for businesses of all sizes. In this article, we will explore these benefits in detail and the ways in which Microsoft Teams Phone Systems can empower your business to make or receive calls effortlessly.

Microsoft Teams Phone Systems Overview

Microsoft Teams Telephony is a unified communication solution that allows users to manage, make, and receive phone calls using their Teams application, transforming it into a complete phone system.

One of the key components that forms the Microsoft Teams Telephony solution is the Microsoft Teams Phone System. This cloud-based VoIP phone system is specifically designed to work seamlessly with Teams, whilst maintaining the full features of on-site systems. The combination of Microsoft Teams software and dedicated phone hardware provides a familiar and intuitive user experience, making it easier for employees to transition to a Teams-based phone system. Plus, with Microsoft Teams Phone Sytems, businesses can streamline their communications effortlessly.

Why Move To Microsoft Teams Phone System In Your Business

When considering a communication overhaul for your business, moving to a Microsoft Teams Phone System stands out as a strategic and beneficial choice. There are a variety of advantages to adopting this system, including cost, security, integration capabilities, valuable key features, efficiency and other additional benefits that will help drive your business forward.


By leveraging the cloud infrastructure of Teams, businesses can reduce overall costs associated with traditional telecoms setups (e.g. monthly bills and system maintenance) and scale their communication infrastructure without breaking the bank.

ARO works with Microsoft-certified manufacturers such as Yealink and Poly to offer a range of affordable Microsoft Teams Phone Systems. From entry-level models to more advanced devices with additional features, businesses can choose the hardware solution that best fits their needs and budget.


Microsoft phone systems offer heightened security and protects users with the Microsoft Cloud. The data security with end-to-end encryption, both in transit and at rest, ensures that all Teams data including conversations, sensitive communications, meetings, and more are kept secure and private.

Also, as Teams telephony is protected in accordance with the highest industry standards, businesses can have peace of mind knowing that their communications are safeguarded when using Microsoft Teams phone systems.

Easy Integration

Implementing a new phone system in a business can often be perceived as complex and time-consuming. However, Microsoft Teams phone systems are designed with simplicity in mind. Setting up and integrating Teams into existing business processes is a streamlined and straightforward process, especially with ARO guiding businesses through implementation. Most phone systems can be easily installed using Ethernet or USB and come pre-configured for ‘plug and play’ for Teams.

Additionally, the intuitive interface of Teams, combined with the familiar functionality of desk phones, means that employees can quickly adapt to the new system without the need for extensive training.


Microsoft Teams Phone Systems offer employees, both onsite and remote, a full-feature phone system with enterprise-class features that exceed those offered by landline phone systems. Some of these key features include:

  • Comprehensive call management capabilities. Microsoft Teams Phone Sytems retain the main features of traditional telephony such as call forwarding, call routing, speed dial, and voicemail, but with Teams telephony, businesses have complete control. For example, businesses can call contacts on any device, decide how to answer calls, and choose a display number for outbound calls.
  • Dedicated phone number for every employee. A ‘work’ phone number is given for each employee to facilitate personalised communication and maintain professional identity.
  • Advanced Call Analytics. With a single interface, businesses can monitor call analytics to gain insights into call volumes, durations, and trends. These analytics enable businesses to make data-driven decisions to optimise their communication strategies.
  • Phone System Customisation. Using a central administrative console, Teams Phone Systems can be customised to meet specific business requirements. Administrators have control over call routing, auto-attendant, assignment of phone numbers, and other settings to tailor the system to their unique workflows. Additionally, users can customise phone connectivity for specific lines or departments to restrict some departments to domestic calls while allowing others, like sales, to make international calls.

These features enhance communication, streamline workflows, foster collaboration, and improve overall productivity within a business.

Useful for Any Size Team

For small teams, Teams Phone Systems offers a cost-effective solution that combines chat, voice, and video capabilities in one platform. This eliminates the need for separate communication tools and ensures efficient communication from day one. For larger organisations, Teams Phone Systems can scale to meet the demands of thousands of users. Administrators can create multiple departments, channels, and teams to ensure effective communication within different areas of the business.

Plus, Teams Phone Systems is known for its user-friendly interface, making it easy for employees to navigate and utilise the platform. The intuitive design reduces the learning curve and encourages widespread adoption among team members.

Increased Efficiency 

The ease of making changes and updates to the phone system is a significant advantage of Teams Phone Systems. Businesses can quickly add or remove users, assign phone numbers, and configure call management settings, all from a centralised administration portal.

This agility and flexibility enable businesses to adapt to changing communication needs and scale their phone system effortlessly.

Additional benefits of Microsoft Teams Phone Systems

Aside from the key benefits mentioned earlier, Microsoft Teams Phone Systems offer additional advantages that businesses can take leverage. For example:

  • Spam Detection and Protection. With an integrated spam protection feature, Teams Phone Systems ensure that your phone lines are available for communications with customers and partners.
  • Multilingual Support. Teams offers multilingual capabilities, which can be particularly beneficial for businesses operating in different countries. This feature ensures effective communication across language barriers.
  • Access from anywhere. As with any cloud-based service, one of the biggest benefits of Microsoft Teams Phone Sytems is the ability to access it from anywhere – wherever there is an internet connection, employees can access the phone system.

Microsoft Teams Voice Solutions With ARO

ARO specialises in providing Microsoft Teams Voice Solutions tailored to your business needs. With our expertise in implementing and optimising Teams Phone Systems, we ensure a seamless transition and maximise the benefits for your organisation.

ARO can connect your business to Microsoft-certified manufacturers such as Yealink and Poly – providers of enterprise-level desk phones, optimised for use with Teams. Plus, our team of experts will walk you through the entire process, from initial consultation to migration and ongoing support. With ARO you can unleash the full potential of Microsoft Teams Phone Systems and level up your business communications.

Ready to experience the benefits of Microsoft Teams Phone Systems? Contact ARO today to learn more about our services and how we can help your business thrive with Teams.

Tel: 0333 240 9880