Find a more detailed explanation of Microsoft Teams Voice Solutions by reading our brochure.

What is Microsoft Teams for calling?

Microsoft Teams for calling is a comprehensive solution that allows users to make and receive calls using the Teams platform. With Teams calling, users can place and receive calls, hold audio conferences, and even conduct video meetings, all from within the familiar Teams interface. And by consolidating calling features into a single application, it offers seamless communication, both internally and externally.  

What are the Benefits of Using Microsoft Teams for Calling?

There are many benefits to using Microsoft Teams for calling. One of the key advantages is its integration with other Microsoft 365 applications. For example, Teams seamlessly integrates with Outlook, allowing users to initiate calls directly from their email client. By using Teams as a calling solution, businesses can streamline their communication infrastructure, reduce costs, and simplify the way their employees connect and collaborate. 

Microsoft Teams telephony also leverages Voice over Internet Protocol (VoIP) to enable voice calling. This means that users can access their calls and conversations from any device and anywhere with an internet connection. This offers powerful benefits for businesses looking to move away from traditional PSTN calling to a cloud-based solution. Plus, the flexibility it provides enhances productivity, enabling remote work and collaboration across teams, regardless of where they are located.  

Another benefit is the ability to transcribe and record calls. Teams automatically transcribes calls, making it easier for users to review important details or refer back to conversations. Additionally, the ability to record calls can be invaluable for training purposes or capturing important information. Furthermore, Teams offers advanced call routing options, such as call delegation and call forwarding along with voicemail and auto-attendant features. Voicemail allows callers to leave messages when a user is unavailable, while the auto-attendant can guide callers to the appropriate department or person.  

How to Set Up Calling Features in Microsoft Teams

Setting up calling features in Microsoft Teams is a straightforward process. To get started, organisations need to ensure they have a suitable calling plan. As part of its Microsoft 365 subscriptions, Microsoft offers calling plans, providing users with the necessary telephone numbers and call routing capabilities. 

Once the calling plan is in place, administrators can configure various calling features in Teams. This includes setting up call queues, call routing, and auto-attendant options. By tailoring these settings to the organisation’s specific requirements, businesses can optimise their call handling and improve the overall calling experience. 

Microsoft Teams also supports Direct Routing, allowing organisations to connect their existing telephony infrastructure to Teams. This integration ensures that businesses can make the most out of their existing investment in telecommunications while taking advantage of the advanced calling capabilities of Teams. 

Comparing Microsoft Teams Calling with Other Communication Tools

Unlike conventional phone systems, Teams provides a unified solution that combines calling, messaging, and collaboration features in a single application, offering greater flexibility and scalability. It eliminates the need for physical phone infrastructure and allows users to make and receive calls from their preferred device, whether that is a desktop computer, laptop, or mobile device. This flexibility is particularly useful for organisations with distributed or remote teams.  

Furthermore, Teams integrates seamlessly with other Microsoft 365 applications, such as Outlook, SharePoint, and OneDrive, providing a powerful central hub for all your communication, document sharing, scheduling, and collaboration. With a more streamlined approach to business communication, you give remote and office-based employees more freedom to communicate and share ideas and information in the way that’s best for them. 

Future Trends in Microsoft Teams Calling Technology

As technology continues to evolve, Microsoft Teams calling is expected to witness further advancements. One area that holds promise is the integration of artificial intelligence (AI) in call analytics and transcription. AI-powered analytics can extract valuable insights from call data, enabling businesses to identify trends, improve customer interactions, and enhance overall call quality. 

Additionally, AI technologies can enhance transcription accuracy, making it easier to search and review call recordings. This can be particularly useful in compliance-driven industries or situations where accurate documentation is crucial. 

Plus, as 5G networks become more prevalent, Teams calling is expected to benefit from increased network speeds and lower latency, enabling high-quality video and voice calls, even in bandwidth-constrained environments. 

Microsoft Teams for calling is a powerful and versatile solution that enables efficient and seamless communication. By taking advantage of its comprehensive calling features, organisations can enhance productivity, reduce costs, and simplify their communication infrastructure. As a Microsoft Partner with 5 accreditations, we can apply our expertise to transform your Teams platform into a powerful unified communications solution. Get in touch to find out more or view our other unified communication services here