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For many organisations, Microsoft Teams has been adopted as a preferred communication solution – and it is not hard to see why. Call recording for Microsoft Teams is just one of the many powerful features the platform offers, which brings several benefits to businesses. In this article, we will explore the various advantages of call recording on Teams and how it can enhance your business operations.

Why Would You Use Teams Call Recording?

Teams call recording enables organisations to capture important discussions, meetings, and calls, providing a reliable record for future reference. With Teams call recording, you can:

  • Review important information shared during a call or meeting.
  • Ensure accuracy in client communication and avoid misunderstandings.
  • Provide a learning opportunity for team members.
  • Comply with regulatory requirements.

With these benefits in mind, it is clear why businesses are opting for Teams call recording.

Overcoming Business Challenges With Call Recording

As hybrid working becomes the norm, businesses face a number of challenges associated with employee activities and daily conversations. Other challenges include:

  • Information loss: Important details shared during calls may be easily forgotten or misunderstood.
  • Disputes: In the absence of recorded calls, resolving disputes or clarifying misunderstandings becomes difficult.
  • Training limitations: Without recorded calls, it becomes challenging to train new employees or share knowledge with the wider team.

To resolve these challenges, Microsoft introduced call recording for Microsoft Teams. This feature enables call agents to stay productive, provides managers with the tools they need to make informed business decisions, and enhances collaboration.

Benefits Of Microsoft Teams Call Recording Features

There are a variety of advantages to adopting Microsoft Teams Call Recording, including the ability to review and analyse calls, security and compliance, insights, attention to detail, training, and other additional benefits that will help drive your business forward.

Evaluation

Call recording allows businesses to review and analyse important meetings and discussions. This helps businesses identify areas of improvement, gather insights, and make informed decisions based on the findings. It also facilitates better project management, as teams can refer back to the recorded calls for clarity on tasks and responsibilities.

Security & Compliance 

Microsoft Teams ensures that call recordings are stored securely, providing peace of mind to businesses concerned about data privacy. Teams adheres to robust security measures and follows compliance regulations, such as GDPR and HIPAA, to protect sensitive information, making call recording a trusted and reliable solution for businesses across various industries.

Share Insights 

Knowledge and training can be stored and shared with the wider Team. New employees can familiarise themselves with the organisation’s communication style and learn from real-life examples. Additionally, call recordings help bridge knowledge gaps for team members who couldn’t attend a particular meeting or call. By sharing these recordings, businesses can improve overall performance and foster a collaborative work environment.

Capture Details You May have Missed

Listening to recorded calls allows businesses to pay close attention to details that may have been missed during the live conversation. This helps improve overall accuracy and avoid errors in client communication. By reviewing the recordings, administrators can make sure that important instructions or client requirements are not overlooked, leading to enhanced customer satisfaction.

Training Purposes 

Recording in Microsoft Teams not only allows for the documentation of important conversations, but also serves as a valuable training tool for employees. By recording calls, businesses can provide examples of successful communication strategies to new team members, helping them understand best practices and improve their own skills. By listening to recorded calls, new team members can familiarise themselves with common customer queries, effective communication strategies, and best practices within the organisation. This hands-on approach can significantly reduce the learning curve for new hires and ensure a consistent level of service across the board.

Additionally, call recordings can be used for performance evaluations, enabling managers to provide constructive feedback based on actual interactions.

How To Set Up Call Recording On Teams In Your Business

Setting up call recording on Microsoft Teams can be a valuable tool for businesses, providing a way to capture important conversations, ensure compliance, and improve training and customer service. Below is a guide on how to set up call recording on Teams for your business:

  • Ensure You Have the Right Licensing: Ensure your organisation has the appropriate licenses for all users who need call recording capabilities.
  • Enable compliance recording: Teams supports compliance recording for regulatory requirements.
  • Choose a Compliance Recording Partner: Microsoft partners with several providers for compliance recording solutions, such as NICE, ASC, and Verint.
  • Set Up and Configure the Recording Solution: Follow the integration guides provided by your compliance recording partner to connect their service with Microsoft Teams. This usually involves setting up API connections and making sure proper permissions are granted.
  • Support: Establish a support channel for users experiencing issues with call recording.

It’s also essential to communicate the call recording policy to your team members and ensure compliance with any legal regulations concerning call recording in your region.

Microsoft Teams Voice Solutions With ARO

As a leading provider of Microsoft Teams voice solutions with 5 Microsoft Partner accreditations, ARO offers expert support in implementing Microsoft Teams call recording and harnessing its full potential for your business.

With ARO’s expertise, you will receive tailored solutions that work with your business and seamless integration of call recording into your Teams environment, ensuring a smooth and efficient workflow.

Contact ARO and unlock the full potential of Microsoft Teams today.

Tel: 0333 240 9880

Email: enquiries@aro.tech